Manager, Deployment

The Deployment Manager oversees the daily operations of the Deployment and File Build teams, ensuring payment terminals are configured, quality checked, and prepared accurately and on time. This role manages the quality assurance process, terminal inventory, equipment orders, and packaging supplies while maintaining service level commitments and supporting the operational needs of merchants and internal teams. This hands-on leader maintains a strong working knowledge of terminal applications, payment hardware, and related programs, and helps resolve complex hardware, software, and download file issues. The Deployment Manager also partners with third-party equipment vendors, identifies opportunities to improve processes and reduce errors, and supports team performance through coaching, annual reviews, and day-to-day management., * Maintain working knowledge of all terminal software and stay up to date with current terminals, pin pads, check readers, and related hardware

• Troubleshoot and resolve download files and technical hardware and software issues as applicable
• Manage purchase order placement and hardware debit encryption
• Maintain Salesforce SLA for Deployment and File Build
• Handle program add-ons including check service, debit, EBT, gift cards, WEX, and similar programs
• Oversee the QC/QA process for daily deployments and file builds to ensure accuracy and quality
• Act as liaison with third-party equipment vendors
• Conduct annual reviews and manage PTO approval for Deployment team employees
• Perform other duties and responsibilities as directed by management

• 5+ years of experience in a related technical or operations role
• Working knowledge of relevant software, hardware, and other related equipment used in payment terminal operations
• Knowledge of relevant call tracking applications and helpdesk support practices
• Related experience and training in troubleshooting technical hardware and software issues
• Strong oral and written communication skills
• Demonstrated customer service orientation and ability to manage client-facing interactions professionally
• Strong problem-solving, attention to detail, and decision-making skills
• Ability to analyze processes and identify opportunities for improvement
• Adaptability and ability to multitask and work effectively under pressure
• High degree of confidentiality and professionalism

• Schedule: Monday - Friday from 9:00AM - 5:30PM (CT)
• Extensive desk-based work involving prolonged computer use and sitting.
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners.
• Occasional lifting or moving supplies, deliveries, or related materials weighing up to 45 pounds.

Job Classification

• Exempt

About Payroc Payroc is a global payments technology company helping businesses get paid, grow faster, and operate smarter. From powerful POS systems to seamless online and mobile payment solutions, we equip merchants with the tools they need to succeed in today’s fast-moving commerce landscape. At Payroc, our culture is built around people who lead with grit, take ownership, and are not afraid to be a boss when it comes to driving results. We believe the best solutions start when we listen first to our customers, our partners, and each other so we can deliver payment experiences that truly make a difference for the businesses we serve. We are a team that moves quickly, thinks entrepreneurially, and celebrates big wins together. If you are energized by building relationships, solving real business problems, and creating opportunities for yourself and your clients, Payroc is the kind of place where you can make an impact and grow your career.