Systems and Network Support Technician

Positive Altitude is looking for a dependable, solutions-focused Systems and Network Support Technician to join our team in Houston, TX. This role is ideal for someone who enjoys solving technical problems, helping people, and keeping technology running smoothly.

As an Systems and Network Support Technician, you’ll provide day-to-day technical assistance to employees, troubleshoot hardware and software issues, support user accounts and devices, and help maintain a reliable and secure technology environment. You’ll often be the first point of contact when a team member needs technical help, so strong communication and customer service skills are just as important as technical knowledge.

Systems and Network Support Technician Responsibilities:

• Assist with client onboarding, cloud migrations, infrastructure upgrades, and technical projects
• Use NinjaOne, Autotask, and related tools to monitor systems, manage tickets, and document service delivery
• Communicate clearly with business owners, executives, end users, vendors, and internal teams
• Identify opportunities to improve client security, reliability, and efficiency
• Use scripting, automation, and AI-assisted tools where appropriate
• Participate in an after-hours escalation rotation as needed
• Diagnose Wi-Fi, network, VPN, and basic connectivity problems
• Document technical issues, resolutions, and recurring problems
• Escalate complex technical issues when additional support is required
• Assist with software updates, patches, equipment replacements, and technology upgrades
• Help maintain IT equipment inventory and organize company technology assets
• Follow company procedures related to cybersecurity, data protection, and system access
• Educate employees on basic technology best practices and common troubleshooting steps

• Strong troubleshooting and problem-solving abilities
• Working knowledge of Windows and/or macOS environments
• Familiarity with Microsoft 365, Google Workspace, or similar productivity platforms
• Basic understanding of computer hardware, networking, Wi-Fi, and peripheral devices
• Excellent communication and customer service skills
• Ability to explain technical concepts to non-technical users
• Strong organizational skills and attention to detail
• Ability to prioritize multiple support requests in a fast-paced environment
• A proactive attitude and willingness to learn new technologies, Previous IT support, help desk, technical support, or desktop support experience is preferred. Relevant education, certifications, internships, or hands-on technical experience will also be considered. Team members who demonstrate strong technical ability, reliability, and leadership potential may have opportunities to take on additional responsibilities and develop toward more advanced IT, systems administration, network support, cybersecurity, or technology operations roles.

• Competitive compensation and benefits
• Paid time off and 401(k)
• Ongoing training and professional development
• A wide variety of technologies, and projects
• Career advancement and leadership opportunities
• A growing, supportive team that embraces automation and AI, Positive Altitude is committed to creating a professional, collaborative, and inclusive workplace where employees are respected and encouraged to contribute. We value people who take ownership of their work, support their teammates, and consistently look for better ways to solve problems.

Positive Altitude is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Pay: From $30.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off