IT Support Technician

• Provide first-line technical support for desktop computers, laptops, printers, mobile devices, and related equipment.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, and update operating systems and approved business applications.
• Assist with user accounts, password resets, access permissions, and basic account troubleshooting.
• Troubleshoot Wi-Fi, VPN, email, and other common network or connectivity problems.
• Respond to support requests by phone, email, ticketing system, or in person.
• Record incidents, troubleshooting steps, resolutions, and follow-up actions in the support ticketing system.
• Escalate complex technical problems to senior IT staff or appropriate service providers.
• Help maintain IT inventory, equipment assignments, and software records.
• Follow company procedures for data protection, cybersecurity, and acceptable technology use.
• Provide clear instructions to users and help them understand common technical issues.
• Assist with workstation setup, equipment replacements, and onboarding or offboarding tasks.

The ideal candidate is customer-focused, detail-oriented, and able to explain technical solutions clearly while supporting reliable and secure IT operations., * Previous experience in IT support, help desk, desktop support, or a related technical role is preferred.

• Basic knowledge of Windows operating systems and common business applications.
• Understanding of computer hardware, printers, and basic networking concepts.
• Ability to troubleshoot software, hardware, login, and connectivity issues.
• Strong customer service, communication, and problem-solving skills.
• Ability to document technical issues and manage multiple support requests.
• Willingness to learn new systems, tools, and support procedures.
• Ability to handle user information responsibly and follow security guidelines.

Preferred Skills

• Familiarity with Microsoft 365, Outlook, Teams, and common productivity applications.
• Experience with Active Directory or Microsoft Entra ID.
• Knowledge of remote-support tools and IT service ticketing systems.
• Familiarity with endpoint protection, antivirus software, and software updates.
• CompTIA A+ or another relevant IT certification.
• Experience supporting Windows workstations in a business environment.

The suggested salary range is $45,000-$62,000 per year. This is an estimate, not a verified salary offer. Confirm the approved compensation, job responsibilities, employment type, work arrangement, and actual job location before publishing on Indeed.

Pay: $45,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Fresh Start IT is the employer name provided for this proposed posting. Its current business profile, services, official website, and Houston operations have not been independently verified. Confirm these details before using this section in a public job advertisement.