Network Administrator

The Network Administrator provides hands-on support for Pan-Oston’s network, servers, and day-to-day IT infrastructure, helping maintain reliable and secure operations across office, warehouse, and manufacturing areas. The role works closely with the Manager of IT & Business Applications, other staff, and outside service providers to troubleshoot issues, maintain systems, and support improvements., * Support, maintain, and troubleshoot wired and wireless networks, switches, firewalls, VPNs, DNS, DHCP, and related connectivity.

• Monitor network and system availability; investigate outages, resolve common performance issues, and escalate complex problems as needed.
• Assist with Windows Server maintenance, updates, virtualization, storage, and planned infrastructure upgrades.
• Support reliable network connectivity for office, warehouse, manufacturing, and approved third-party systems.

Systems Administration & User Services

• Perform routine Active Directory administration, including user accounts, security groups, permissions, and basic Group Policy support.
• Assist with troubleshooting on-premises Microsoft Exchange email, mobile connectivity, and related services alongside vendors or the MSP.
• Provide technical support for computers, printers, connectivity, and infrastructure-related requests; communicate progress and resolution.
• Help maintain IT asset records, perform equipment replacements, and identify routine hardware or software needs.

Security, Backup & Business Continuity

• Follow established security procedures for patching, endpoint protection, access controls, and reporting suspected vulnerabilities.
• Monitor backup results, report failures, and assist with file or system restores and recovery testing.
• Support incident response, approved changes, and recovery procedures under the direction of IT management.

Documentation, Vendors & Operational Discipline

• Maintain practical, up-to-date network diagrams, equipment lists, system configurations, and basic troubleshooting procedures.
• Record support requests, changes, and resolutions in the designated ticketing or documentation system.
• Work with the managed service provider, internet/telecom providers, vendors, and internal departments to resolve technical issues.
• Share knowledge and document recurring tasks so systems can be supported during absences and transitions., Success is measured by responsive technical support, reliable day-to-day infrastructure operations, timely escalation of issues, accurate documentation, and effective teamwork with internal staff and external providers.

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience; bachelor’s preferred
• 2-4 years of experience in IT support, network administration, or systems administration.
• Strong working knowledge of Windows operating systems, Windows Server, Active Directory, and common network services such as DNS, DHCP, VPNs, switches, firewalls, and Wi-Fi.
• Proficiency with IT security, system updates, backups, and recovery practices; ability to troubleshoot common hardware, software, and connectivity problems.
• Solid problem-solving, communication, organizational, and documentation skills; ability to prioritize work and collaborate with colleagues and outside support providers., * Familiarity with Microsoft Exchange, Microsoft 365, VMware or Hyper-V, network monitoring, backup solutions, or endpoint security tools.
• Experience in a manufacturing or distribution environment, including exposure to ERP systems or manufacturing-related technology.
• Relevant certifications such as CompTIA Network+, Security+, or Microsoft certifications are a plus.

Work Environment & Physical Requirements

Primarily on-site in Bowling Green, Kentucky, with work in offices, equipment rooms, and manufacturing/warehouse areas. Must be able to lift and move computer/network equipment up to 40 pounds, follow site safety rules, and occasionally work outside normal business hours for maintenance or critical incidents. Any on-call expectations or travel requirements should be confirmed before posting.

• Competitive Pay
• Health Insurance
• FREE Dental & Vision for Employee & Family
• PTO, Sick Days & Paid Holidays
• Paid Volunteer Time
• Employee Assistance Program
• Gym Membership Discounts

At Pan-Oston, you’re more than an employee - you’re an owner. For over 50 years, we’ve built retail solutions for some of North America’s biggest brands while building careers people are proud of.