Network Engineer

Job Summary: The Network Engineer will be the first point of contact for network-related incidents. The core responsibility is to monitor the SDP queue for network problems and service requests and report them. Triage and assign to the right queue for handling. Maintain the highest level of resolution rates defined in the SLA for reported issues and respond to customers’ escalations accordingly. The Jr Network Engineer will follow and provide feedback on established troubleshooting SOPs, escalate to Senior Engineers as needed, conduct site inspections as needed, monitor and repair networking infrastructure, and contribute to projects led by Senior Engineers. The Jr Network Engineer will partner with fellow engineers, service desk staff, and leaders in other business units/operational areas to proactively identify and solve problems in operational workflows and procedures to add efficiency to the County’s business and IT objectives underneath the ITIL framework. Provide guidance, assign tasks, and collaborate with sites’ stationed service desk team members to troubleshoot problems. Essential Responsibilities:

• Under the direction and training of the immediate supervisor and Sr. Network Engineers, perform tasks related to Installation, configuration, changes, upgrades, and ongoing maintenance of the network. Conduct basic Palo Alto experience is a plus. Basic Cisco 9K Wireless is a plus. VOIP experience a plus. Cisco ISE and Cisco Prime DNAC a plus. Ekahau experience a plus.
• Under the direction and training of the immediate supervisor and Network Engineers, perform fundamental engineering tasks according to the ITIL framework principles. Monitor the network and respond to mission-critical device alerts to prevent downtime. Follow established designs and configurations and industry best practices while supporting the health and uptime of the network.
• Follow standards, policies, and configuration guidelines. Bring forward potential changes in document standards, procedures, and troubleshooting articles in the service desk knowledge base.
• Perform work outside of normal business hours, including but not limited to on-call incident escalation and off-hours maintenance work.

• Current resident of the State of Wisconsin
• Valid WI driver’s license and must be maintained throughout employment
• High School Diploma or equivalent with 2 (two) years of work experience in an IT-related field
• Associate’s Degree with less than 1 (one) year of experience in Desktop Support/Service Desk with a focus on network support.
• Intermediate knowledge of all related computer and software applications, such as word processing, spreadsheets, email, SharePoint.

Preferred but not required:

• CCNA Certification
• CompTIA N+ Certification
• ITIL Certification

Skills and Abilities:

• This role requires a passion for networks and the desire to excel in the role, leading to becoming a network engineer
• Must possess confidence in making changes to devices while assessing risks.
• A drive to excel in providing network solutions
• Work independently to troubleshoot and be comfortable seeking help from senior engineers
• A continuous learner with the drive to learn and seek certification