Network Engineer

Job Summary: The Network Engineer will be the first point of contact for network-related incidents. The core responsibility is to monitor the SDP queue for network problems and service requests and report them. Triage and assign to the right queue for handling. Maintain the highest level of resolution rates defined in the SLA for reported issues and respond to customers’ escalations accordingly. The Jr Network Engineer will follow and provide feedback on established troubleshooting SOPs, escalate to Senior Engineers as needed, conduct site inspections as needed, monitor and repair networking infrastructure, and contribute to projects led by Senior Engineers. The Jr Network Engineer will partner with fellow engineers, service desk staff, and leaders in other business units/operational areas to proactively identify and solve problems in operational workflows and procedures to add efficiency to the County’s business and IT objectives underneath the ITIL framework. Provide guidance, assign tasks, and collaborate with sites’ stationed service desk team members to troubleshoot problems.

Essential Responsibilities:

• Under the direction and training of the immediate supervisor and Sr. Network Engineers, perform tasks related to Installation, configuration, changes, upgrades, and ongoing maintenance of the network. Conduct basic Palo Alto experience is a plus. Basic Cisco 9K Wireless is a plus. VOIP experience a plus. Cisco ISE and Cisco Prime DNAC a plus. Ekahau experience a plus.
• Under the direction and training of the immediate supervisor and Network Engineers, perform fundamental engineering tasks according to the ITIL framework principles. Monitor the network and respond to mission-critical device alerts to prevent downtime. Follow established designs and configurations and industry best practices while supporting the health and uptime of the network.
• Follow standards, policies, and configuration guidelines. Bring forward potential changes in document standards, procedures, and troubleshooting articles in the service desk knowledge base.
• Perform work outside of normal business hours, including but not limited to on-call incident escalation and off-hours maintenance work.

• Current resident of the State of Wisconsin
• Valid WI driver’s license and must be maintained throughout employment
• High School Diploma or equivalent with 2 (two) years of work experience in an IT-related field
• Associate’s Degree with less than 1 (one) year of experience in Desktop Support/Service Desk with a focus on network support.
• Intermediate knowledge of all related computer and software applications, such as word processing, spreadsheets, email, SharePoint.

Preferred but not required:

• CCNA Certification
• CompTIA N+ Certification
• ITIL Certification

Skills and Abilities:

• This role requires a passion for networks and the desire to excel in the role, leading to becoming a network engineer
• Must possess confidence in making changes to devices while assessing risks.
• A drive to excel in providing network solutions
• Work independently to troubleshoot and be comfortable seeking help from senior engineers
• A continuous learner with the drive to learn and seek certification

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff’s Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email fmla@milwaukeecountywi.gov. For submitted application inquiries please contact careers@milwaukeecountywi.gov. Please note: an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!