IT Project Manager

You will be the key partner for business departments on the IT projects and applications under your responsibility. You will analyse their needs, advise them and lead the implementation of solutions tailored to Pairi Daiza’s IT environment. Depending on your skills, you will also be involved in configuring, developing and supporting these solutions., * You will be the main point of contact for the departments sponsoring and benefiting from your projects and applications, building lasting partnerships with them.

• You will analyse the needs of internal teams, document them (project briefs, specifications) and advise them on the most suitable solutions, taking into account the architecture, existing applications, data, security and current contracts.
• You will manage your projects from start to finish: scoping, planning, budgeting, risk management, acceptance testing, production deployment and closure.
• Depending on your areas of expertise, you will contribute as a subject matter expert to projects led by other IT Project Managers or business departments.
• You will coordinate external partners, including software vendors and systems integrators: analysing proposals and monitoring commitments, deliverables and invoicing.
• Depending on your skills, you will configure software, develop applications, integrate systems and work with databases (queries, data extraction and reporting).
• You will provide Level 2 support for the solutions for which you are responsible, working closely with Level 1 support and software vendors.
• You will implement creative and pragmatic solutions to address urgent operational needs, then ensure that they are made sustainable over the long term.
• You will organise training for users and business representatives, as well as the preparation of user documentation.
• You will organise knowledge sharing and skills backup within the IT team for the applications under your responsibility.
• You will contribute to unlocking the value of data and leveraging AI in your areas of responsibility, including data quality, feeding the data platform and process automation.
• You will report on project progress and raise alerts whenever a project deviates from plan., * A varied, hands-on role where you can directly see the impact of your work on the experience of our visitors and teams.
• A wide range of projects spanning the park, hotels, food service, shops, ticketing, data and AI.
• A close-knit IT team offering autonomy and genuine responsibility.
• A unique working environment at the heart of a zoological park.

• You have a higher education qualification in IT, management or a related field, or equivalent professional experience.
• You have a proven track record in IT or digital project management, ideally working directly with customers or business teams.
• You can translate operational needs into practical solutions and explain technical topics to non-technical stakeholders.
• You are comfortable working with vendors: reviewing proposals, managing contracts and negotiating deadlines and deliverables.
• You have a genuine interest in technology, including programming, business application configuration, databases, integrations or automation.
• You are self-reliant, organised and solution-oriented.
• You are fluent in French. Knowledge of English and/or Dutch is an asset.

Additional assets: experience in tourism, hospitality, food service or retail; familiarity with ticketing, hotel booking or point-of-sale systems; experience with Power BI; application development.

Pairi Daiza is much more than a Park: it is *The Garden of Worlds. Every day, thousands of visitors come here to enjoy a unique experience. Animals, nature, stones, human cultures… everything comes together here. But what truly makes the difference is our people, who are committed to keeping this living heart beating.

And today, we are looking for an exceptional individual to strengthen our IT department.

A rich and diverse technical environment

Pairi Daiza, a zoological park and resort located in Brugelette, welcomes visitors from all over Europe every year. Behind the experience offered in our park and hotels, numerous digital tools keep our daily operations running: ticketing, hotel reservations, point-of-sale systems, food and beverage services, shops, digital signage, data and reporting.

Our IT team is looking for an IT Project Manager capable of bridging the gap between business teams’ needs and the solutions that address them. This role goes far beyond traditional project management: you will act as a business partner, advisor and vendor coordinator and, depending on your profile, as a hands-on technical contributor to the solutions you implement., Pairi Daiza is an unrivalled zoological garden, whether as a day-trip destination or as a holiday destination.

Nearly 2.3 million people visit Pairi Daiza every year. Spanning 75 hectares, Pairi Daiza captures the beauty of the landscape while evoking the spirituality of its peoples. The enchanted Animal Kingdom is home to over 7,500 animals of 800 species, including 5 giant pandas and 20 elephants. But also thousands of rare plants and stones, as well as authentic buildings and handicrafts.

The combination of authentic buildings, flora and fauna immerses visitors in China, Indonesia, Benin, Togo, Antarctica, Australia, Northern Europe and Canada. These worlds have been recreated with respect for the arts and crafts of these regions and civilizations.

Pairi Daiza is a committed company that takes concrete action to protect and conserve species. Outside its walls, the Pairi Paiza Foundation is very active in favor of endangered species and their habitats.

Since 2018, Pairi Daiza has set itself the goal of being 100% green between 2030 and 2032.