2nd Line Support Engineer - Dartford, SE London, 40k

As an IT Service Desk Engineer, you will be a first point of contact for IT incidents and service requests. You will see each one through from triage to resolution, across a hybrid Microsoft 365, Intune, Active Directory and Windows 11 environment.

Your day to day responsibilities will include:

• Triaging, prioritising and resolving incidents and service requests in line with agreed SLAs.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint, plus user account administration, password resets and access requests across M365 and Active Directory.
• Provisioning, configuring and troubleshooting devices using Microsoft Intune, and supporting Windows 11 laptops, desktops, printers, mobiles and peripherals.
• Supporting hybrid on premises and cloud infrastructure, and escalating complex incidents to Tier 3 with clear diagnostics.
• Managing onboarding and offboarding, office visits, desk moves and equipment installations.
• Keeping accurate ticket records and contributing to knowledge base articles and user guides.

You will bring previous Service Desk or Helpdesk experience in an enterprise environment supporting 800+ users. You will also have a solid grounding in Microsoft 365 and Windows 11 support, and be comfortable troubleshooting hardware, software and connectivity issues. Strong customer service, organisation and problem solving skills are essential, along with a genuine willingness to learn. You must be happy to travel to offices across the UK when required.

Service Desk Engineer with strong Microsoft 365, Intune and Windows 11 skills required by a fast growing professional services group in Bexley, South East London, paying up to £35k plus generous benefits (Hybrid).