2nd Line Support Engineer - Deansgate, Manchester, 35k

As an IT Service Desk Engineer, you will be a first point of contact for IT incidents and service requests. You will take ownership from triage through to resolution, across a hybrid Microsoft 365, Intune, Active Directory and Windows 11 environment.

Your day-to-day responsibilities will include:

• Triaging, prioritising and resolving incidents and service requests in line with agreed SLAs.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint, plus user account administration, password resets and access requests across M365 and Active Directory.
• Provisioning, configuring and troubleshooting devices using Microsoft Intune, and supporting Windows 11 laptops, desktops, printers, mobiles and peripherals.
• Supporting hybrid on-premises and cloud infrastructure, and escalating complex incidents to Tier 3 with clear diagnostics.
• Managing onboarding and offboarding, office visits, desk moves and equipment installations.
• Maintaining accurate ticket records and contributing to knowledge base articles and user guides.

This is a great opportunity for an ambitious Service Desk Engineer to take real ownership of support within an enterprise-scale environment. You will join an experienced, collaborative IT team with clear scope to grow your technical skills. Day to day, the work combines cloud and on-premises support, device management, onboarding and project involvement across multiple UK offices., You will bring previous Service Desk or Helpdesk experience in an enterprise environment supporting 800+ users. You will also have a solid grounding in Microsoft 365 and Windows 11 support, and confidence troubleshooting hardware, software and connectivity issues. Strong customer service, organisation and problem-solving skills are essential, along with a genuine willingness to learn. You must be happy to travel to offices across the UK when required.

Service Desk Engineer with strong Microsoft 365, Intune and Windows 11 expertise required for a fast-growing professional services group in Manchester, near Deansgate, paying up to £35k + generous benefits (Hybrid).