Manager, Information Experience

You’ll join Guidewire’s Product Strategy organization, helping make complex insurance technology easier to understand, adopt, and use. The team supports operational excellence, transformative innovation, customer-centricity, and the adoption of AI, cloud, and data capabilities across Guidewire’s products and developer experiences. As Manager, Information Experience, you’ll lead a distributed team that creates connected, user-centered information across technical documentation, developer content, in-product guidance, tutorials, video, and other channels. You’ll shape trusted, structured, AI-ready knowledge that improves customer and developer outcomes while partnering across Product, Engineering, Design, Learning, and subject-matter teams. This is an opportunity to help Guidewire transform how the world’s property and casualty insurers do business while contributing to a culture grounded in determination, collaboration, continuous improvement, and bravery., * Lead, coach, and develop a distributed team of technical writers and information professionals, creating an inclusive environment where people can grow, contribute, and do meaningful work.

• Set priorities and guide delivery across technical documentation, developer and API content, in-product assistance, UI content, tutorials, video, walkthroughs, and related information experiences.
• Partner with Product, Engineering, Design, Learning, and subject-matter experts to plan content around user needs, product goals, customer adoption, and measurable outcomes.
• Champion persona- and task-based information experiences for business and technical audiences, helping users understand, implement, and realize value from Guidewire products.
• Guide the evolution of content into trusted, structured, reusable, and AI-ready knowledge through information architecture, content models, metadata, taxonomies, governance, and content reuse.
• Promote practical and responsible use of AI in content planning, creation, review, evaluation, and maintenance, with appropriate human oversight and attention to quality.
• Use analytics, search and assistant insights, user feedback, and research to evaluate effectiveness, improve findability and retrieval, and prioritize enhancements.
• Improve authoring, review, publishing, and maintenance workflows; lead cross-functional initiatives, manage competing priorities, and remain hands-on when needed.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI-empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

• Seven or more years of experience in technical writing, information development, content design, or content strategy for enterprise software or SaaS, including at least three years managing teams.
• Strong people leadership, coaching, feedback, and team-development skills.
• Ability to think critically about user journeys and create holistic information experiences across multiple formats and channels.
• Experience with information architecture, structured or modular content, content strategy, metadata, reuse, taxonomy, or governance.
• Strong technical aptitude and the ability to learn cloud platforms, APIs, developer workflows, and software technologies quickly.
• Experience using analytics, user feedback, research, search data, or other evidence to improve content and user outcomes.
• Familiarity with generative AI concepts such as prompting, retrieval, grounding, evaluation, and human oversight.
• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
• Ability to prioritize, lead change, navigate ambiguity, and work effectively across distributed, cross-functional teams.
• Excellent communication, leadership, project-management, and organizational skills.

Preferred

• Bachelor’s degree in a technical, communications, or related field preferred, or equivalent practical experience.
• Background in developer documentation for data and analytics solutions.
• Experience supporting search, conversational assistants, retrieval-augmented generation systems, or other AI-enabled information experiences.
• Proficiency with DITA, Markdown, Git or GitHub, OpenAPI or Swagger, static site generators, docs-as-code, and continuous integration and delivery workflows.
• Knowledge of automated quality checks, taxonomies, and large structured content sets.
• Experience with UX writing, accessibility, localization, video, diagrams, or interactive walkthroughs.

Leads a distributed team creating technical documentation, developer content, in-product guidance, tutorials, video, and other information experiences. Establishes content strategy, information architecture, governance, metadata, taxonomies, and reusable AI-ready knowledge. Partners with Product, Engineering, Design, Learning, and subject-matter teams to improve customer and developer adoption. Uses analytics, search insights, user feedback, and research to measure findability, quality, and effectiveness while improving workflows and responsible AI usage. The summary above was generated by AI, The people we employ give their all, and in return, we offer flexibility wherever we can, such as:

• Flexible work environment
• Health and wellness benefits
• Paid time off programs, including volunteer time off
• Market-competitive pay and incentive programs
• Continual development and internal career growth opportunities

Guidewire is committed to customer success and combines digital, core, analytics, and AI to deliver its platform as a cloud service. In this role, you’ll contribute to that wider mission by helping insurers modernize and thrive through clearer, more accessible, and more effective product experiences.

Guidewire embraces a culture of in-person interviews for all applicants and onsite orientation for all new hires. We welcome candidates who bring different perspectives and experiences and evaluate qualifications based on the requirements of the role. The US base salary range for this full-time position is $123,000 - $218,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance., Remote United States 100K-130K Annually Mid level 100K-130K Annually Mid level Artificial Intelligence * Cloud * Healthtech * Software Leads a technical customer experience team responsible for data migrations, imaging and sensor setup, server access, backups, and phone/DNS cutovers before dental practice go-lives. Coaches specialists, manages escalations, improves migration playbooks and processes, tracks operational metrics, and partners with Onboarding, Product, and Engineering. The role requires hands-on technical knowledge of PowerShell, virtual machines, remote desktop tools, server troubleshooting, and dental imaging environments, along with flexibility for night and weekend migration coverage. Top Skills: Ai Automation ToolsAnydeskCarestreamDental Imaging SoftwareDental Practice Management SoftwareDexisDigidocDnsJazzNanopixPms BackupsPowershellRemote DesktopServer HardwareVirtual Machines Players Health

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One Month Ago In-Office or Remote 90K-130K Annually Senior level 90K-130K Annually Senior level Sports Own the end-to-end IT experience for a remote workforce, including help desk vendor management, onboarding and offboarding, hardware and SaaS lifecycle management, budgeting, infrastructure, access controls, cybersecurity fundamentals, compliance, business continuity, and AI enablement. The role also develops documentation, employee training, process improvements, vendor accountability, and remote meeting support while partnering with HR, leadership, Finance, and the CISO. Top Skills: AzureClaudeIntuneJAMFJIRAMfaMicrosoft 365MosyleSharepointSlackSso Wipfli, Remote or Hybrid United States 80K-108K Annually Senior level 80K-108K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Prepares and reviews Medicare and Medicaid cost reports for skilled nursing, home health, hospice, and senior living clients. Manages engagements from data collection through filing, performs reimbursement analyses and forecasting, identifies optimization opportunities, supports audits and bad debt recovery, and collaborates with internal teams. Maintains client relationships through effective communication and delivers accurate, compliant work within budget and deadline constraints. Top Skills: MedicaidMedicareExcel

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Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.