Business Service Center Specialist III - ETS Operations

The Business Service Center Specialist III supports the Business Service Center in managing financial and human resources operations. This role includes analyzing and updating procedures to improve efficiency and productivity.

Core Responsibilities

1. Responsible for managing and overseeing complex financial and business transaction processes to support the Business Service Center. May provide functional supervision or serve as a lead for Business Service Center staff; resolves complex work issues.
2. Receives, reviews, analyzes, and processes complex business, financial, and payroll-related transactions into various University software systems. These transactions include accounting (posting and reconciling), budget development and monitoring, purchasing, travel, records management, and project scheduling.
3. Acts as a resource for BSC staff; provides training regarding various business transactions such as accounting, purchasing and procurement, travel, and reconciliation of accounts; may assign and review the work of others.
4. Works closely with the unit manager to implement processes to improve data integration as well as process improvements across all functional areas.
5. Prepares, analyzes, and creates statistical, financial, and related ad hoc reports; provides policy input and recommendations for improvement to business process management systems and procedures.
6. Examines budgets for accuracy and compliance with procedures and regulations; compiles and analyzes financial information to post entries to accounts in an automated finance system; allocates expenditures, encumbrances, receipts, and receivables based on reports and schedules; reviews and processes requisitions; confers with the department for clarifications, specifications, and preferred supplies; confers with vendors to obtain product or service information such as price, availability, and delivery schedule.
7. Identifies and resolves issues, concerns, discrepancies, problems, and inconsistencies, determining appropriate corrective procedures.
8. Maintains a high degree of confidentiality and ensures the safety of all confidential and sensitive information related to this role.
9. Acts as liaison between departments and internal or external customers and interacts with clients by telephone, electronically or face to face to identify and support their transactional needs/requirements; proactively engages customers through reporting and personal responses; researches and evaluates all relevant information to handle inquiries and complaints; promptly responds and resolves customer inquiries and/or complaints; manages client expectations and provides consistent client updates; keeps records of client interactions, transactions, and actions taken; communicates and coordinates with internal departments as needed to resolve client issues.
10. Attends meetings and may serve on committees on behalf of BSC.
11. Completes special projects and assignments.
12. Performs other duties as assigned.

• High School Diploma.
• Seven (7) years of related work experience.
• This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Preferred Qualifications

• Experience with Quickbooks or equivalent systems
• Experience with PeopleSoft
• Experience with Purchasing, Contracts, or Vendor Management

Knowledge, Skills, and Abilities

• Customer Service
• Attention to Detail
• Verbal and Written Communication
• Collaboration
• Ability to Multitask
• Microsoft Office Suite

Working Conditions

• Office Environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Workdays, areas, and work hours may vary based on the needs of the department.

Physical Demands

• Sedentary work; sitting most of the time. Jobs are sedentary, if walking and standing are required, only occasionally. Exerts up to 10 lbs. of force occasionally.

This position will work primarily on campus. Travel and parking expenses are the employee’s responsibility.

This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Salary Range: Up to $58,900 annualized, commensurate with education, experience, and qualifications.

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence - advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has also been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UT San Antonio Today or on X, Instagram, Facebook, YouTube or LinkedIn.