Servive Now SPM Developer

We are seeking an enthusiastic ServiceNow SPM Developer to support the build, testing, and enhancement of our Strategic Portfolio Management (SPM) rollout. Working under the technical direction of our SPM Architect/Lead, you will be responsible for day-to-day configuration, building workflow automations, creating custom reports and dashboards, and executing platform enhancements across Demand, Project, and Resource Management modules.

This role is ideal for a developer with strong core ServiceNow platform fundamentals who wants to deepen their hands-on expertise in Strategic Portfolio Management and modern platform features.

Key Responsibilities

· SPM Configuration: Configure and maintain standard forms, lists, views, UI policies, business rules, and client scripts across SPM modules (Demand, Project, Program, and Resource Management).

· Workflow & Automation: Build and test intake workflows, notification triggers, and approval flows using Flow Designer and Process Automation Designer.

· Reporting & Dashboards: Design operational dashboards, reports, and interactive filters for project managers and portfolio stakeholders.

· Testing & Defect Remediation: Assist the lead in functional testing, Automated Test Framework (ATF) test creation, and fixing configuration/scripting defects during sprint cycles.

· Integrations & Data Support: Assist with data imports (Excel, transform maps), data cleansing, and basic REST API troubleshooting for integrations connecting SPM with external tools (e.g., Jira, Azure DevOps).

· Platform Health & Upgrades: Participate in instance upgrade validation, regression testing, and code documentation according to ServiceNow best practices.

· 6+ years of hands-on technical development experience on the ServiceNow platform.

· Working knowledge of end-to-end greenfield SPM (Demand, Project, Resource Management).

· Solid understanding of core ServiceNow administration: Flow Designer, Business Rules, Client Scripts, UI Actions, and Data Import Sets.

· Basic understanding of JavaScript and ServiceNow APIs (GlideRecord, GlideSystem, GlideAjax).

· Familiarity with Agile development practices (Scrum/Kanban) and code promotion via Update Sets.

· Eagerness to learn advanced SPM capabilities (e.g., Strategic Planning Workspace, Rate Models, Now Assist).

Preferred Qualifications

· ServiceNow Certified System Administrator (CSA) (Required).

· ServiceNow Certified Application Developer (CAD) (Preferred).

· Exposure to Jira/Azure DevOps integration spokes or standard platform reporting.