QBE's VTC Engineer

• VTC Infrastructure: Engineer, administer, and maintain VTC infrastructure across enclaves: bridges and conferencing servers, management and scheduling platforms (e.g., TMS), Expressway traversal, room system codecs and peripherals, and integrations with Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect.\n
• Unified Communications: Administer and maintain enterprise unified communications infrastructure, including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, voice gateways, and session border controllers, across multiple security enclaves.\n
• Tier II/III Engineering: Provide Tier II/III engineering resolution for escalated VTC and voice incidents, analyzing call detail records, traces, SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint and network behavior to determine root cause and implement permanent fixes; coordinate with the VoIP Engineer and network teams.\n
• Service Readiness: Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.\n
• Site Surveys & Room Design: Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes, assessing power, networking, cabling, QoS, and A/V requirements, and produce formal findings reports and Project Installation Plans for Government approval.\n
• Installation & Testing: Design, plan, and lead the installation, configuration, and testing of new or replacement communications equipment, coordinating with network engineering, facilities, security, and technicians and validating results against acceptance criteria.\n
• Security & Compliance: Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS, and provide VTC availability data for the Customer Support Metrics Dashboard.\n

• Bachelor’s degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).\n
• Must be a U.S. Citizen.\n
• Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position.\n
• Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.\n
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.\n
• Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.\n
• Demonstrated ability to work independently, analyze complex technical problems, evaluate alternative solutions, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.\n
• Minimum of 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room, classroom, or event environments.\n
• Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure (e.g., CUCM, Expressway, TMS, Webex/Zoom for Government room systems) and with displays, projectors, cameras, microphones, audio DSP, and control systems (e.g., Crestron, Extron, AMX).\n
• Understanding of IP networking as it applies to VTC (SIP, H.323, QoS, firewall traversal) and basic call troubleshooting.\n
• Demonstrated ability to support senior executives and live events with poise and minimal disruption.\n
• Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to regional sites as pre-approved (up to 15% of the time).\n
• Flexibility to support early-morning, evening, and occasional weekend events and maintenance windows.\n
• Strong customer service, documentation, and communication skills.\n, * AVIXA CTS or CTS-I, Cisco CCNA/CCNP Collaboration, Crestron or Extron certification, or CompTIA Network+/Security+ CE.\n
• Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.\n
• Experience supporting Department of War (DoW), DoD, or Intelligence Community secure VTC environments.\n
• Experience with Adobe Connect, Microsoft Teams Rooms, Zoom for Government, and hybrid meeting platforms.\n
• Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.\n
• Familiarity with DISA STIGs for VTC systems and ACAS vulnerability remediation.\n
• Experience supporting instructional technology in training centers or classrooms.\n, * Ability to remain in a stationary position for extended periods while working at a computer. \n
• Ability to communicate effectively through virtual and in-person meetings. \n
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements. \n
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position\n

QBE, LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.\n \n QBE is committed to providing reasonable accommodation to qualified individuals with disabilities. \n \n PI288020893”, “hiringOrganization”: {“@type”: “Organization”, “name”: “QBE Federal”}, “jobLocation”: {“address”: {“addressCountry”: “United States”, “streetAddress”: “Not specified”, “@type”: “PostalAddress”, “postalCode”: “29207”, “addressLocality”: “Fort Jackson”, “addressRegion”: “South Carolina - SC”}, “@type”: “Place”}, “industry”: “”, “identifier”: {“@type”: “PropertyValue”, “name”: “QBE Federal”, “value”: “288020893”}, “baseSalary”: {“@type”: “MonetaryAmount”, “currency”: “USD”, “value”: {“@type”: “QuantitativeValue”, “value”: “Competitive”, “unitText”