USD 259 Tech Support

Works under the supervision of the Site Technology Specialist (STS). Displays a high skill level and technical expertise relating to computer technology, networking, and other functions of the assignment. Conducts in-service training activities for building personnel regarding the proper use and maintenance of computer equipment and software. Meets specified deadlines and confers with the STS to ensure the satisfactory execution and completion of a specific job. Works cooperatively with others in order to maintain a harmonious and efficient operation. Coordinates with STS and district support organizations on technology issues for the site. Determines priority with the STS. Tracks backlog of requests. Escalates problems as necessary. Performs workstation hardware/software setup and maintenance to include:

• Hardware upgrades and installs
• OS installs and updates
• Software installs and updates
• Repair of hardware components, working with the STS for the appropriate warranty replacement work Serves as a resource for troubleshooting technology systems issues (hardware, software, network). Demonstrates understanding of site network topology. Performs network administration. Assists the STS as necessary in managing student and staff user accounts and network shares. Installs and manages server-based applications, as necessary. Performs network troubleshooting of switches and network drops in classrooms/offices, escalating problems if necessary. Performs all other duties as required by the STS.

Additional Requirements

• Must work a minimum of 25 hours, Monday-Friday, between the hours of 7:30 AM - 4:30 PM.
• Must be self-sustaining
• Must have basic IT knowledge
• Preferred Major(s): MIS, Cybersecurity, Computer Science, Computer Engineering

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.