IT Support Technician

We are seeking a dedicated IT Support Specialist to join our dynamic team. This role offers an excellent opportunity to contribute to the smooth operation of our technology infrastructure while supporting staff in their daily tasks. The ideal candidate will be proactive, detail-oriented, and committed to ensuring optimal use of hardware, software, and related systems across the organization., * Provide technical assistance and support to staff members regarding hardware, software, and network issues

• Monitor system functionality to identify and resolve potential problems proactively
• Maintain data handling practices to ensure security, accuracy, and compliance
• Support routine technology operations, including system updates, backups, and maintenance
• Evaluate equipment needs and recommend upgrades or new solutions to enhance organizational efficiency
• Coordinate daily IT activities, including troubleshooting, user account management, and inventory tracking
• Collaborate with IT personnel and other departments to identify technology requirements and implement effective solutions, * Provide helpdesk and technical support either by phone, remote access, or site visits
• Set up and support computers, printers, scanners, phones and other endpoint equipment for users
• Set up and support network equipment, wireless, video conferencing and telecommunication equipment
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, software and hardware
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Monitors information technology department tasks and recommends quality improvement initiatives to the IT Operations Manager
• Consult with vendors and clients to integrate and update company technology
• Other duties may be assigned that require other qualifications, physical demands, and/or work environment

• Proven experience in IT support or a related role
• Strong knowledge of hardware, software, and network troubleshooting
• Familiarity with data security practices and data management protocols
• Excellent problem-solving and communication skills
• Ability to work independently and collaboratively within a team
• Organizational skills to manage multiple tasks and prioritize effectively
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus
• Bachelor’s degree in information technology, Computer Science, or a related field preferred, * Bachelor’s degree in computer science, Information Technology, Information Management or related discipline; minimum two years’ related experience and/or training; or equivalent combination of education and experience
• Strong written and verbal communication skills
• Excellent time management and organizational skills
• Experience in Windows Server/virtual environment

Candidates must be authorized to work in the United States without current or future employer sponsorship; this position is not eligible for visa sponsorship (including H-1B or candidates who will require sponsorship after OPT.