Network Administrator - Video Systems

Administer and support enterprise-scale Genetec Video Management Systems (VMS) supporting a 7,000+ IP camera environment.

• Coordinate camera infrastructure maintenance, system upgrades, software updates, and remote/on-site technical support.
• Monitor camera availability, network events, incidents, and service-level performance to support a 96% camera uptime target.
• Troubleshoot IP cameras, video management servers, network video equipment, fixed and wireless network infrastructure, and connectivity issues.
• Manage Genetec camera configuration and federation across multiple Chicago agency environments.
• Coordinate incident notifications, technician dispatch, warranty repairs, hardware replacements, and preventive maintenance.
• Manage incidents, service requests, root cause analysis, and change controls through ServiceNow or similar ticketing platforms.
• Support video storage infrastructure, including SAN, NAS, DAS, RAID, and high-throughput video archiving environments.
• Monitor SLA compliance, service metrics, incident resolution, and system availability.
• Prepare customer support documentation, escalation procedures, operational reports, and quarterly service reviews.
• Travel to customer locations as needed; personal vehicle required.

Bachelor’s degree in Information Technology, Computer Science, Networking, or a related technical field required., Network troubleshooting, IP networking, and network infrastructure support.

• IP camera installation, configuration, maintenance, and troubleshooting.
• Video Management Systems (VMS) administration and support.
• Enterprise ticketing and incident management systems.
• Microsoft Windows, Microsoft Office Suite, and Google Workspace.
• Customer-facing technical support and incident resolution.
• Network protocols: TCP/IP, multicast, unicast, RTSP, and RTCP.
• VLANs, subnetting, routing, QoS, MTU optimization, and bandwidth management.
• Video surveillance storage architectures: SAN, NAS, DAS, and RAID.
• SLA monitoring, uptime reporting, root cause analysis, and change management.

Preferred Skills

• Hands-on experience with Genetec Security Center, camera management, and federation management.
• Experience with ServiceNow or Jira for incident, problem, and change management.
• Experience supporting large-scale, multi-server federated video surveillance environments.
• Experience with multi-terabyte or petabyte video archiving and high-throughput video streaming.
• Knowledge of warranty repair processes, return merchandise authorization (RMA), and preventive maintenance contracts.
• Experience with video analytics, access control systems, and mission-critical surveillance infrastructure.
• Telecommunications or public-sector video surveillance experience.