Site Support Technician

Tablets Operations Leadership Management ServiceNow Communication Microsoft 365 Client Support Problem Solving Desktop Support Microsoft Teams Customer Service Active Directory Deskside Support Inventory Control Operating Systems Microsoft Outlook Technical Support Help Desk Support Video Conferencing Peripheral Devices Business Valuation Employee Onboarding Networking Hardware Knowledge Management Lifecycle Management Microsoft Windows 10 Full Stack Development Azure Active Directory Business Transformation Remote Technical Support Conference Room Technology Troubleshooting (Problem Solving) Configuration Management Databases Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), We are seeking a customer-focused Site IT Support Technician to provide hands-on technical support for associates in both office and manufacturing environments. This role is responsible for resolving day-to-day technology issues, deploying and maintaining end-user devices, supporting conference room technology, and ensuring a positive user experience across the site., End User Support

• Provide onsite and remote technical support for Windows laptops, desktops, tablets, mobile devices, printers, peripherals, and approved business applications.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
• Deliver exceptional customer service while maintaining timely communication and status updates.

Incident & Service Request Management

• Own assigned incidents and service requests from intake through resolution.
• Accurately document troubleshooting steps, resolutions, and updates within the ticketing system.
• Escalate issues appropriately and collaborate with specialized support teams when necessary.
• Adhere to ITIL-based incident, request, problem, change, and knowledge management processes.

Device Deployment & Lifecycle Management

• Configure, deploy, image, test, maintain, refresh, recover, and retire end-user devices.
• Support new hire onboarding, workstation setup, employee moves, device replacements, and software installations.
• Assist with Windows 11 upgrades, hardware refresh initiatives, and technology rollouts.
• Support Microsoft Autopilot and device provisioning activities where applicable.

Asset & Inventory Management

• Maintain accurate records of IT assets and inventory.
• Track assigned equipment and reconcile stock levels.
• Support CMDB updates and asset lifecycle management activities.

Conference Room & Audio Visual Support

• Perform routine health checks on conference room technology.
• Provide meeting and event support for Teams and video conferencing systems.
• Troubleshoot displays, projectors, cameras, microphones, and related AV equipment.
• Coordinate with vendors and specialized support teams as needed.

Infrastructure & Smart Hands Support

• Provide smart hands support for servers, network equipment, UPS systems, and site technology.
• Perform basic troubleshooting and coordinate with network and infrastructure teams.
• Assist with rack and stack activities, equipment installations, and hardware replacements.

Documentation & Continuous Improvement

• Create and maintain knowledge base articles, procedures, and training documentation.
• Identify recurring issues and recommend process improvements.
• Participate in projects, technology refreshes, and site-wide initiatives., * ServiceNow
• Active Directory
• Intune
• Microsoft Autopilot
• Azure AD / Entra ID
• SCCM / MECM
• Audio Visual Support
• Smart Hands Support
• Asset Management
• Knowledge Base Documentation

What Success Looks Like

• High customer satisfaction through excellent end-user support.
• Timely resolution of incidents and service requests.
• Accurate asset and inventory management.
• Successful onboarding and deployment of end-user technologies.
• Reliable conference room and site technology operations.
• Continuous improvement of support processes and documentation.

The ideal candidate is a proactive problem solver with strong customer service skills, experience supporting Windows and Microsoft 365 environments, and the ability to work independently while collaborating with internal IT teams and third-party vendors., * 1+ years of experience in Desktop Support, Deskside Support, Help Desk, Field Services, or Technical Support roles.

• Experience supporting Windows 10 and Windows 11 operating systems.
• Working knowledge of Microsoft 365, Outlook, Teams, and Office applications.
• Experience with ticketing systems; ServiceNow experience is highly preferred.
• Strong troubleshooting and problem-solving skills.
• Experience supporting printers, mobile devices, and end-user hardware.
• Ability to work independently while managing multiple priorities.
• Excellent verbal and written communication skills.
• Ability to work onsite and support occasional after-hours or project-related activities as needed.

Preferred Qualifications

• Experience with Active Directory user administration.
• Knowledge of Microsoft Intune, Azure AD (Entra ID), or Microsoft Autopilot.
• Experience with imaging and device deployment tools.
• MacBook and thin client support experience.
• Manufacturing or plant-floor support experience.
• Familiarity with ITIL best practices and processes.
• Asset management and inventory control experience.

Technical Skills

Preferred:

• Windows 10/11
• Microsoft 365
• Outlook
• Teams
• Desktop Support
• Hardware Troubleshooting
• Printer Support
• Mobile Device Support
• Imaging & Deployment
• Ticketing Systems
• Customer Service, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.