Genetec Support Engineer

• Administer and maintain Genetec Security Center across access control and video, including device and camera changes, hardware configuration, and integration health.
• Manage roles, permissions, and user lifecycle while upholding least-privilege access and audit readiness.
• Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints, coordinating with vendors as needed.
• Plan and execute system updates, firmware upgrades, and patches with validated rollback plans and change records.
• Provision and manage intercom systems via Sipelia, optimizing call routing, audio quality, and availability.
• Develop and deliver operational reports on events, alarms, access audits, and uptime for stakeholders and compliance teams.
• Oversee third-party plug-ins including video analytics and biometric integrations, validating compatibility, performance, and licensing.
• Administer key management solutions and workflows to ensure chain-of-custody, auditing, and incident procedures.
• Maintain configuration standards, documentation, and runbooks, contributing to the global support knowledge base.
• Partner with facilities, security operations, and network teams to diagnose cross-domain issues and drive timely resolution.

• Hands-on experience supporting Genetec enterprise environments at scale, including Security Center administration.
• Certifications and strong familiarity with Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, and Assa Abloy.
• Proficiency in device provisioning, camera and access control configuration, role and user management, patching and firmware, and incident troubleshooting.
• Strong analytical and problem-solving skills with a customer-focused mindset and clear communication across technical and non-technical audiences.
• Experience collaborating with vendors and cross-functional teams in change-controlled environments.
• Preferred: experience in system conversions and migrations, such as platform consolidation, controller and reader transitions, and camera fleet refresh.
• Preferred: knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse transfer printing, RFID encoding, and facial biometrics.
• Preferred: exposure to video analytics, biometric authentication workflows, and plug-in lifecycle management.
• Preferred: experience documenting standards, creating runbooks, and coaching level 1 and 2 support teams.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $69.00/hr. w2, Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.