ServiceNow IT Operations Management (ITOM) Architect

We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow SOMT modules., Architecture & Solution Design

• Define end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy

• Design scalable and resilient solutions leveraging:

• Service Mapping
• Event Management
• Operational Intelligence
• Cloud Observability
• AIOps capabilities

Drive architectural decisions for hybrid, multi-cloud, and on-prem environments

Implementation & Delivery

• Lead and oversee implementation of SOMT solutions across large enterprise landscapes

• Define integration patterns with:

• Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
• CMDB data sources
• Third-party observability platforms

Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

Technical Leadership

• Act as Technical Authority for SOMT solutions and best practices
• Review and approve technical designs, configurations, and customizations
• Mentor developers, administrators, and consultants on SOMT architecture and standards
• Conduct technical workshops and design sessions with stakeholders

AIOps & Observability

• Design and implement AIOps-driven event correlation and noise reduction
• Enable proactive operations through anomaly detection and predictive insights
• Optimize operational workflows using event rules, alerts, and automations

Governance & Optimization

• Define SOMT governance, standards, and architectural guardrails
• Drive performance optimization, stability, and scalability of ServiceNow platform
• Ensure alignment with ServiceNow best practices and upgrade strategies

Stakeholder & Client Engagement

• Partner with IT leadership, operations teams, and business stakeholders
• Translate business requirements into technical solutions
• Support pre-sales activities including solution design, estimations, and proposals

• Overall Experience: Good years in IT Service Management/IT Operations/Enterprise Monitoring
• Relevant Experience: Good experience in ServiceNow platform with deep focus on SOMT, This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices., ServiceNow Expertise
• Good years of hands-on experience with ServiceNow SOMT

• Strong expertise in:

• Service Mapping
• Event Management
• Operational Intelligence
• CMDB architecture & data modeling

Experience with ServiceNow Scripting (JavaScript, Glide APIs)

IT Operations & Monitoring

• Strong understanding of:

• ITSM, SOMT, and IT Operations processes
• Enterprise monitoring and observability architectures
• Hybrid infrastructure, cloud, containers, and microservices

Experience integrating ServiceNow with leading monitoring tools

Architecture & Design

• Proven experience as Architect/Lead Consultant on large-scale ServiceNow programs

• Deep understanding of:

• Distributed systems
• Network, server, storage, and cloud technologies

Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

Soft Skills

• Excellent communication and stakeholder management skills
• Ability to influence senior leadership and technical teams
• Strong problem-solving and analytical mindset