ServiceNow SOMT Architect

• Lead the design, architecture, and implementation of ServiceNow SOMT solutions
• Define scalable IT Operations architectures, drive observability and AIOps initiatives, and enable proactive operations through ServiceNow SOMT modules
• Define end-to-end ServiceNow architecture aligned with enterprise IT Operations strategy
• Lead SOMT implementation and delivery across large enterprise environments
• Act as the technical authority for SOMT solutions and best practices
• Mentor developers, administrators, and consultants on SOMT architecture and standards
• Design and implement AIOps-driven event correlation and noise reduction
• Define SOMT governance, standards, and architectural guardrails

Technologies:

• AWS
• Azure
• Cloud
• CloudWatch
• CMDB
• Dynatrace
• ITSM
• JavaScript
• Network
• ServiceNow
• Splunk
• Architect, We are working with a global IT consultancy supporting a leading telecommunications end client. This is a six-month contract based in London, with hybrid working: two to three days per week remotely and the remainder in our London office. The rate is up to £550 per day, outside IR35, with an ASAP start in October or November 2026.

• Strong hands-on ServiceNow architecture and SOMT (Sales Order Management for Telecommunications) expertise
• Strong knowledge of ServiceNow ITSM, IT Operations, and enterprise monitoring
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Azure Monitor, and AWS CloudWatch, and with CMDB data sources
• Knowledge of CMDB architecture, data modeling, ServiceNow scripting (JavaScript and Glide APIs), and network, server, storage, and cloud technologies
• Experience producing high-level and low-level designs (HLDs and LLDs) and architecture diagrams