Desktop Support Technician

• Provide desktop support to resolve end user technical issues in a timely fashion in order to maintain customer satisfaction.
• Install, troubleshoot, & maintain a wide variety of equipment & applications. Work as part of a cross-functional IT
• Infrastructure team. Customers are onsite & remote end users.

Essential Functions:

• Provide responsive support for end users with deskside & walk up support issues for PCs, network printers, video conference equipment, & other local IT hardware & software packages

• Use remote management to assist end users who are working offsite
• Imaging of new PCs & clients for back office & manufacturing system use
• Set up & support of cellular devices for end users
• Inventory control of patch cables, video cables, peripherals & other IT items
• Assist in ordering & receiving equipment, as required
• Comply with internal & external regulations & procedures
• Follow all safety & environmental requirements in the performance of duties
• Other duties as assigned

• Ability to work independently/limited supervision.
• Interpersonal skills (service mindset).
• IT troubleshooting skills., * Ability to work in an open office environment with the possibility of frequent distraction., * Associate’s Degree in Computer Science, Information Technology from an accredited college required.
• May consider a High School Diploma/GED with seven (7) years of IT experience.
• Minimum of two (2) years of IT experience required, preferably in a customer facing role.
• Hands on hardware troubleshooting experience, including desktop & laptop PCs, barcode scanners, AV systems a plus.
• Experience with applications such as MS Office & Teams a plus.
• Experience with ticketing systems such as ServiceNow a plus.
• Experience with iPhones & iPads support a plus.
• IT Utilities including operational experience a plus.
• CompTIA A+ certification a plus.
• CompTIA Networking + a plus.
• GxP Pharmaceutical Environment Experience a plus.
• Operational experience - hands on support for end user technical issues in an operating facility a plus.
• Excellent problem-solving skills a plus.
• Excellent & friendly customer service skills a plus.
• Excellent oral & written communication skills a plus.