IT Service Desk Analyst

Minimum of 3 years’ Service Desk experience Minimum BS/AA degree in a technology-related curriculum CompTIA A certification (Required) Other certifications desired Help Desk Institute (HDI) and/or ITIL foundation level

Skills:

1) Knowledge of Windows 10 operating system troubleshooting and understanding of MAC operating systems 2) Knowledge of Office 2019 suite and Microsoft 365 3) Excellent customer service skills 4) Experience with Remote desktop tools 5) Experience with ITSM tools (for example CA Service Desk Manager) 6) Knowledge of VPN related troubleshooting 7) Familiarity with cloud-based applications and primary diagnosis and troubleshooting of internet applications 8) Knowledge working on ACD phones 9) Excellent communication skills 10) Experience with chat support and email support in addition to phone support is a plus

Duration: Long Term A few essential details to remember while looking for contractors The IT Service desk is open Monday to Thursday, 7:30 a.m. 8:00 p.m., Friday, 7:30 a.m. 5:00 p.m., and Saturday 8:00 a.m. 4:30 p.m. The technicians will be scheduled based on the call volume, vacation plans, and other MC requirements, so they must be flexible to work any shift or schedule, including weekends.