IT Support Technician

3P Processing is seeking a motivated and dependable IT Support Technician I to join our team in Wichita, Kansas.

This entry-level position is ideal for someone with a foundational understanding of IT who enjoys troubleshooting, helping others, and gaining hands-on experience in a professional IT environment.

The IT Support Technician I will provide day-to-day technical support to employees, assist with computer and equipment setup, troubleshoot hardware and software issues, and support basic user account administration., * Provide first-level technical support for hardware, software, operating systems, and connectivity issues.

• Respond to IT support tickets and troubleshoot technical problems in a timely manner.
• Install, configure, and maintain computers, workstations, printers, and other IT equipment.
• Assist with new employee workstation setups, software installations, and equipment replacements.
• Support user account setup, password resets, and access permissions.
• Troubleshoot basic network connectivity and authentication issues.
• Maintain accurate documentation of technical issues and resolutions.
• Assist with IT equipment inventory and tracking.
• Follow established IT security procedures and escalate complex issues when necessary.
• Work collaboratively with employees and other IT team members to resolve technical concerns.

We are looking for someone who is eager to learn, has strong problem-solving skills, and takes pride in providing excellent customer service., * Basic knowledge of computer hardware, operating systems, and common software applications.

• Understanding of basic networking concepts, including IP addressing, DNS, and DHCP.
• Familiarity with user accounts, authentication, and access permissions.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and develop technical skills.

Preferred Qualifications

• CompTIA A+ certification or relevant IT coursework or training.
• Experience working with Windows operating systems.
• Familiarity with IT ticketing systems.
• Basic experience with Active Directory or Microsoft Entra ID.
• Previous experience providing technical support or troubleshooting computers.

A college degree is not required. We welcome candidates with relevant coursework, certifications in progress, personal IT projects, or hands-on technical experience.

If you are interested in building your IT career and enjoy solving problems while helping others, we encourage you to apply!

3P Processing is an Equal Opportunity Employer.

Pay: $20.00 - $25.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

At 3P Processing, you will have the opportunity to gain valuable hands-on IT experience while supporting a growing aerospace processing company. This position offers exposure to a variety of technologies and the opportunity to continue developing your technical knowledge and skills.