Senior Information Security Analyst

• Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support
• Support Identity, Access, and Credentialing issues within a customer service environment
• Resolve ServiceNow and JIRA tickets related to access and credentialing issues
• Contribute to the completion of project and group milestones
• Provide input to project deliverables and reports as needed
• Contribute to solutions for a variety of complex technical problems
• Work off-shifts between the hours of 7 AM ET and 5 PM ET as required

• High School Diploma/GED
• 2+ years of IT customer service support experience
• Understanding of PKI
• Strong troubleshooting skills to narrow down where customer issues reside
• Prior experience working with PII information and data
• Prior experience working with MS Word, Excel, and SharePoint, * Prior experience in cyber security disciplines
• Prior experience working in a DoD environment
• Familiarity with ticketing systems such as JIRA and ServiceNow
• General understanding of Identity, Access, and Credentialing services

Clearance Requirements:

• An active TS/SCI with Polygraph is required.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, via email, phone, or virtual communication. Must be able to exchange accurate information in these situations.