System Engineer

Managed Service Provider is seeking an experienced Sr. Systems Engineer to join their Technical Services team. This is a hands-on technical leadership role for someone who thrives in a fast-paced environments, enjoys solving complex infrastructure challenges, and is ready to take on responsibility for guiding the work of Help Desk and On-Site Engineers.

Technical Leadership & Oversight

Serve as a senior escalation point for Help Desk and On-Site Engineers, providing

guidance and mentorship on complex technical issues

Review and help ensure the quality and consistency of work performed by on-site and help desk staff

Mentor and provide hands-on training to junior and peer engineers on relevant

technologies and best practices

Act as a technical advocate for the support team, both internally and with clients

Infrastructure & Systems Management

Lead hardware and service deployment projects, including servers, SANs, switches, routers, firewalls, and wireless devices

Administer and maintain Microsoft environments, including Windows Server, Exchange Server, and Office 365

Administer and maintain virtualization environments (VMware vSphere or Microsoft Hyper-V)

Design, install, and support site-to-site and remote access VPN solutions

Perform Microsoft Server migrations (Active Directory, File Servers, SQL Server,

Exchange)

Troubleshoot and resolve server, network, hardware, and software issues across client environments

Provide consultative services to clients to determine hardware, software, and

infrastructure specifications

Design computer systems and solutions based on client requirements, and analyze existing environments to identify areas for improvement

5+ years of IT industry experience, including prior experience in a support role

interfacing with end users

Experience in the Managed Services Provider (MSP) industry highly desired

3+ years of hands-on experience with VMware vSphere (4.x-6.x) virtual machine

management

3+ years of hands-on experience with server OS, application, and data backup/recovery

3+ years of hands-on experience with security technologies (firewalls, IPS, web

filtering)

Experience designing and supporting site-to-site and remote access VPN solutions

Experience with Microsoft Server migrations (Active Directory, File Servers, SQL