CRM Administrator (Microsoft Dynamics)

We are seeking a detail-oriented Junior CRM Administrator to assist in day-to-day administration, solution deployments and releases, and the resolution of technical support tickets. This position also serves as a primary operational gatekeeper for system access, ensuring all incoming user accounts are thoroughly vetted against strict documentation compliance rules before provisioning. The ideal candidate is meticulous, eager to learn, and possesses the ability to work effectively in a fast-paced, collaborative environment., * Act as an active member of the IT Help Desk team, monitoring incoming support queues, logging tickets, and providing technical support for system issues.

• Vet and audit incoming user access requests, independently verifying that all required onboarding paperwork, management sign-offs, and compliance approvals are present before approving or denying system access.
• Assist senior CRM administrators during platform deployments, system upgrades, solution updates, and new environment releases.
• Generate and schedule regular system reports and dashboards to assist leadership and departmental teams with performance metrics.
• Author and update standard operational documentation, troubleshooting knowledge base articles, and training materials for CRM systems.

• Associate or bachelor’s degree in Information Systems, Computer Science, Business Analytics, or a related field (or equivalent practical IT/systems experience).
• Foundational understanding of relational databases, core data models, and information governance principles.
• Proficiency with the Microsoft 365 application ecosystem, especially Microsoft Excel functionality.
• Strong troubleshooting ability paired with clear, professional verbal and written communication skills to interface with non-technical stakeholders., * Foundational programming and scripting experience, specifically with C# (for Dynamics plugins), SQL (for database querying), and PowerShell (for administration automation).
• Active Microsoft certifications such as PL-900 (Power Platform Fundamentals) or PL-200 (Power Platform Functional Consultant).
• Experience or exposure to related Power Platform components like Power Automate, Power Apps, or Power BI.