IT Technician

Description We are looking for an IT Technician to deliver responsive desktop and help desk support for end users. This long-term contract opportunity is ideal for someone with a solid foundation in Level 1 technical support, strong interpersonal communication, and a hands-on approach to resolving everyday hardware and software issues. The team is open to candidates with transferable support experience and will provide training on client-specific tools and environments.

Responsibilities:

• Provide front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.

• Troubleshoot Windows-based operating system problems and resolve common software and connectivity concerns in a timely manner.

• Manage incoming service requests through the ticketing system, document work performed, and keep support records up to date.

• Support user account tasks within Active Directory, including routine access-related requests and basic administration.

• Deliver in-person and remote assistance while maintaining clear, thorough communication with employees at all levels.

• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.

• Assist with workstation setup, device replacement, and other hands-on support activities across the local environment. Requirements * At least 3 years of experience in desktop support, help desk, or a similar IT support role.

• Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and end-user support.

• Familiarity with Active Directory for basic user and account support tasks.

• Experience handling service desk tickets and maintaining accurate issue documentation.

• Understanding of foundational troubleshooting methods for hardware, software, and user access issues.

• Strong verbal and written communication skills with the ability to support users in a detail-oriented manner.

• Ability to provide hands-on technical assistance and manage multiple support requests effectively. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.