IT Field Technician {177925} in Omaha

We are seeking an experienced IT Field Support Specialist to provide onsite technical support across multiple healthcare clinic locations in the Omaha, NE area. This role supports physicians, clinical staff, and administrative personnel by maintaining IT infrastructure, troubleshooting hardware and software issues, and ensuring reliable technology operations., * Provide daily onsite IT support across multiple healthcare clinic locations.

• Troubleshoot and maintain desktops, laptops, printers, peripherals, servers, and networking equipment.
• Support Windows operating systems, Microsoft Office 365, and enterprise applications.
• Assist with electronic medical records (EMR), practice management applications, and other healthcare technology systems.
• Diagnose and resolve hardware, software, network connectivity, and telephony issues.
• Coordinate with corporate help desk and infrastructure teams to resolve technical problems.
• Support IT implementations, office relocations, new clinic openings, and technology upgrades.
• Install, configure, test, and maintain computer equipment and applications.
• Provide technical training and assistance to clinical and administrative users.
• Maintain accurate IT documentation, equipment inventories, and service records.
• Ensure compliance with HIPAA, SOX, and organizational security policies.
• Independently manage support tickets and prioritize competing requests.

The ideal candidate has strong Windows desktop and server support experience, a background in healthcare IT, and excellent customer service and troubleshooting skills., * 3+ years of IT support experience in a Windows client/server environment.

• Experience troubleshooting Windows desktops, Microsoft Office 365, networking, and peripheral devices.
• Understanding of Windows Server environments and basic network connectivity.
• Experience providing onsite technical support to end users.
• Strong troubleshooting, communication, and customer service skills.
• Associate degree in Information Systems, IT, or a related field, or equivalent experience.
• Valid driver’s license and reliable transportation.
• Ability to travel between clinic locations as needed., * Experience supporting EMR/EHR or other healthcare applications.
• CompTIA A+, Network+, or similar technical certifications.
• Experience with VoIP/PBX telephony systems.
• Familiarity with enterprise infrastructure, wireless networking, and remote troubleshooting.
• Previous experience supporting multiple healthcare facilities.