IT Helpdesk Technician I

• Provide technical support and troubleshooting assistance for computer hardware, software, printers, and basic network connectivity.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Microsoft Office.
• Guide employees through troubleshooting steps and provide clear, timely resolutions to technical issues.
• Collaborate with the service desk team to address technical concerns and escalate complex issues when necessary.
• Provide professional and attentive technical support to executives and employees across the organization.
• Prioritize multiple technical support requests and maintain confidentiality when handling sensitive information.
• Travel to supported facilities occasionally based on organizational needs.
• Perform other related duties as assigned.

• Foundational knowledge of Windows operating systems, computer hardware, printers, and basic networking.
• Familiarity with Microsoft 365 applications and related technologies.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to explain technical information clearly and guide users through troubleshooting steps patiently.
• Professional demeanor and discretion when supporting executives and employees at all levels.
• Ability to manage competing priorities, identify issues requiring escalation, and collaborate effectively with the service desk team.

IT Support Specialist Education and Experience:

• Associate degree or higher in Information Technology, Computer Science, or a related field.
• 0-3 years of experience in IT support, technical troubleshooting, or a related field. Entry-level candidates with relevant coursework, internships, or hands-on technical experience are encouraged to apply.
• Experience or familiarity with Windows, Microsoft 365, computer hardware, and basic networking.
• Physical Requirements:
• Ability to work on-site at the Lincolnwood, Illinois headquarters.
• Ability to sit, stand, walk, and perform routine computer-related tasks throughout the workday.
• Ability to occasionally bend, reach, and move computer equipment and peripherals.
• Ability to operate standard office equipment, including computers and printers.
• Reliable transportation to the Lincolnwood headquarters and supported facilities when occasional travel is required.

Omnia Healthcare Group is an Equal Opportunity Employer and does not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act