Veeva Vault CRM Techno-Functional Lead

The Veeva Techno-Functional Lead is responsible for supporting the design, implementation, and enhancement of Veeva-based commercial solutions for pharmaceutical and life sciences organizations. This role combines functional understanding of pharma business processes with techno-functional expertise across Veeva CRM, Salesforce platform capabilities, integrations, data, and compliance.

The role works closely with Sales, Marketing, Medical Affairs, Commercial Operations, and IT teams to translate business requirements into effective, scalable, and compliant solutions while supporting delivery and ongoing improvements., * Lead techno-functional design and delivery support for Veeva CRM initiatives and enhancements.

• Gather, analyze, and translate business requirements into functional specifications and solution designs.
• Support solution design across business capabilities such as:
• Account and Contact Management
• Territory Management
• Call Planning and Call Reporting
• CLM / Approved Email
• Events Management
• Medical Inquiry
• Sample Management
• Consent and Compliance
• Act as a key liaison between business stakeholders and technical teams.
• Prepare business process flows, user stories, functional documentation, and solution design inputs.
• Work with architects, developers, and integration teams on data, workflows, interfaces, and process improvements.
• Support integration of Veeva CRM with systems such as: ERP, MDM, Data warehouses/lakes, Marketing platforms, Identity platforms, Veeva Vault
• Ensure solutions align with compliance, data quality, security, and audit requirements.
• Contribute to configuration vs. customization decisions for sustainable solutions.
• Support testing, defect management, release planning, deployment, and hypercare activities.
• Promote best practices, documentation standards, and delivery discipline across the team.

This is a hybrid role and will require three days per week in the office. Hiring locations: Chesterbrook, PA or Orlando, FL, Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

• Minimum of 5 years of experience with Veeva CRM/Salesforce in a techno-functional role including some experience in Life Sciences/Pharmaceutical/Biotechnology industry
• Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus Points if

• Experience with Veeva CRM, Veeva Vault CRM, and Salesforce
• Knowledge of HCP/HCO data, affiliations, targeting, consent, and engagement processes
• Experience working in Agile delivery environments
• Exposure to reporting, analytics, and commercial data ecosystems
• Familiarity with enterprise integration patterns or middleware platforms

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges., For details, view a copy of the Accenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.