IT Field Support Specialist II

• Provide high-level technical support and customer service for onsite and remote users.
• Troubleshoot and resolve hardware, software, and mobile device issues.
• Deploy, configure, and manage Windows laptops and workstations.
• Support Microsoft 365, SharePoint, OneDrive, and mobile devices across Apple and Android platforms.
• Troubleshoot basic network connectivity, including routers, switches, and wireless access points.
• Manage help desk tickets daily, ensuring timely communication and complete resolution.
• Collaborate with, train, and support other team members to enhance collective technical capabilities.
• Execute IT deployments, hardware refreshes, and site rollouts across the territory.

This organization is seeking a skilled IT Field Support Specialist II to provide technical assistance across the designated territory. The successful candidate will deliver high-quality support both onsite and remotely, resolving hardware, software, and network issues. This position requires strong technical aptitude, dedication to customer service, and the ability to travel independently to support multiple field locations., Education: High school diploma or equivalent technical training is required. Associate or Bachelor degree in Information Technology or a related field is preferred.

Experience: Proven experience in IT field support, desktop support, or deskside technical assistance, including supporting multiple field-based environments.

Technical Skills: Proficiency in Windows operating systems, Microsoft 365 administration, SharePoint, OneDrive, and mobile device management. Fundamental knowledge of networking protocols including DHCP, DNS, VPN, VLANs, IP addressing, and subnetting is required, along with experience configuring routers, switches, and wireless access points., * Experience supporting IT infrastructure across a distributed geographic territory.

• Familiarity with SD-WAN, RADIUS authentication, dynamic VPN setup, and network monitoring tools.
• Active industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco CCNA., This organization values collaboration, strong ownership, and dedication to service excellence. Team members are expected to work independently in the field while remaining highly collaborative with the broader IT division. The culture supports professional growth, clear communication, and adaptability to meet the technology needs of a dynamic business environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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