IT Field Service Technician

IT Field Service Technician

Join a dynamic IT team supporting critical midstream energy operations across remote field locations. As an IT Field Service Technician, you will provide hands-on and remote technical support for end users, ensuring reliable, secure, and efficient IT services across office and operational environments. This role is ideal for an IT professional who enjoys solving complex technical issues, supporting users face-to-face, and working in a fast-paced field environment.

What You’ll Do

Deliver Tier 2 desktop and end-user support for hardware, software, mobile devices, and peripherals

Troubleshoot and resolve issues related to Windows 10/11, Microsoft 365, Teams, Outlook, VPN, Citrix, wireless networking, printers, and conferencing technologies

Image, deploy, configure, and maintain desktops, laptops, tablets, and handheld field devices

Manage and track IT assets while ensuring compliance with asset management policies and standards

Escalate complex issues to Tier 3 support teams and coordinate onsite support when needed

Support phone systems, local network connectivity, Cisco voice solutions, and office AV technologies

Assist with patching, security controls, antivirus support, access management, risk documentation, and change management processes

Collaborate across IT teams to improve processes, reduce outages, and enhance the customer experience

3-5 years of IT support, desktop support, or field services experience

Strong customer service mindset with experience supporting end users and VIP stakeholders

Expertise supporting Windows 10/11, Microsoft 365, Outlook, Teams, iOS devices, VPN, Citrix, and wireless networks

Knowledge of workstation deployment, hardware troubleshooting, asset management, and network connectivity

Strong communication, technical writing, troubleshooting, and problem-solving skills

Ability to work independently, prioritize competing demands, and support critical business operations

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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