M365 Copilot Systems Analyst-Onsite(only local consultants to Austin TX)

Our client needs a senior Microsoft 365 Copilot & AI Platform Specialist. You will manage Client’s enterprise Copilot setup, fix complex technical issues, ensure proper security and access controls, and track how the agency uses AI.

4 Core Focus Areas

1. Copilot Platform Management + Manage M365 Copilot licenses, credits, service health, and new features. + Keep technical docs and standard procedures updated.
2. Tech Support & Escalations + Solve advanced issues with Microsoft Graph data grounding, permissions, Teams/SharePoint links, and custom AI agents. + Work directly with Microsoft Support for root-cause fixes.
3. Security, Governance & Integrations + Partner with IT Security to control who can access what. + Connect and verify tools like Copilot Studio, Power Platform, SharePoint, and Power BI.
4. Analytics & Adoption + Build dashboards to track Copilot usage, system health, and overall business value for leadership.

• Total Experience: 8+ years in large-scale Microsoft 365 enterprise support.
• Specialized AI Experience: 2+ years of hands-on work with M365 Copilot, Power Platform, or cloud automation.
• Must-Have Tech: M365 Copilot, Copilot Studio, Microsoft Graph, Entra ID (Azure AD), SharePoint Online, Teams, and Power Platform.
• Process Skills: Experience with ITIL service management and complex permission/identity troubleshooting.