M365 Copilot Systems Analyst

Our client needs a senior Microsoft 365 Copilot & AI Platform Specialist. You will manage Client’s enterprise Copilot setup, fix complex technical issues, ensure proper security and access controls, and track how the agency uses AI. 4 Core Focus Areas

Co-pilot Platform Management Manage M365 Co-pilot licenses, credits, service health, and new features. Keep technical docs and standard procedures updated. Tech Support & Escalations Solve advanced issues with Microsoft Graph data grounding, permissions, Teams/SharePoint links, and custom AI agents. Work directly with Microsoft Support for root-cause fixes. Security, Governance & Integrations Partner with IT Security to control who can access what. Connect and verify tools like Co-pilot Studio, Power Platform, SharePoint, and Power BI. Analytics & Adoption Build dashboards to track Co-pilot usage, system health, and overall business value for leadership.

Total Experience: 8+ years in large-scale Microsoft 365 enterprise support. Specialized AI Experience: 2+ years of hands-on work with M365 Co-pilot, Power Platform, or cloud automation. Must-Have Tech: M365 Co-pilot, Co-pilot Studio, Microsoft Graph, Entra ID (Azure AD), SharePoint Online, Teams, and Power Platform. Process Skills: Experience with ITIL service management and complex permission/identity troubleshooting.