Cleared IT Specialist

We’re hiring a Secret-cleared IT Specialist to support a secure cloud services team. This role involves IT troubleshooting, PowerShell, Active Directory, Exchange, and SaaS knowledge, with a focus on distributed computing and security protocols.

Core Responsibilities

• Provide virtual escort services for non-cleared personnel in secure environments
• Execute approved scripts and commands, share results, and assist with troubleshooting
• Collaborate with engineers to resolve incidents and support deployments
• Mentor team members through coaching, shadowing, and knowledge sharing
• Maintain documentation and knowledge resrouces
• Follow strict security, privacy, and compliance requirements
• Maintain security clearances
• Participate in ongoing technical and security training

• Active Secret Clearance
• Advanced IT troubleshooting experience
• Strong communication, attention to detail, documentation, and customer service skills
• Ability to learn quickly and follow technical processes with precision
• Experience mentoring or training technical team members
• Comfortable working in a fast-paced environment
• Ability to work nights, weekends, and holidays when needed
• PowerShell scripting and Exchange Server experience
• Active Directory administration (permissions, domains, provisioning)
• Familiarity with TCP/IP, DNS, Hyper-V, VMs, Fiddler, Send Connectors
• Programming/scripting in C# and PowerShell SQL (T-SQL) for data retrieval Technical writing for SOPs
• Windows server and desktop support
• Multi-tenant cloud troubleshooting