Junior Windows Server Engineer - W2

• Manage user access in Active Directory. You create accounts, reset passwords, and update group memberships.
• Watch the team’s shared inbox and ticket queue. Respond to requests and route each one to the right person.
• Triage incoming issues, judge how serious they are, and escalate to engineers when needed.
• Join SWAT calls and outage bridges during business hours, about one or two a week. You find the right local contacts and keep teams focused on the fix.
• Handle minor server fixes and routine maintenance on Windows servers, such as scheduling and checking patches.
• Create and track change requests that follow the team’s change management steps.
• Coordinate with teams around the world, including a partner team in Kuala Lumpur.
• Keep documentation current, including procedures, knowledge articles, and lessons learned.
• Support data cleanup work, including configuration management database (CMDB) records, SharePoint sites, and software license tracking.

• Basic Active Directory skills for accounts, passwords, and groups. Coursework counts.
• Working knowledge of Windows Server
• Hands-on IT experience in help desk, desktop support, or server administration
• Experience working tickets in any ticketing system
• Clear written and spoken communication, and comfort working with teams in other time zones
• Strong organization when you’re handling several requests at once
• Ability to work onsite full time in Spring, TX

Preferred

• One to two years in a similar support or admin role
• Linux experience
• VMware or Nutanix experience
• ServiceNow experience
• SharePoint administration
• CMDB or data governance experience
• Familiarity with Agile ways of working