1st Line Technical Support

As our first point of contact for customer support, you’ll help clients with everyday issues across our telephony, VoIP and IT services. This is a great opportunity to start or grow your career in tech, with full training and clear progression into more technical roles., * Be the first point of contact for customer support requests by phone, email and ticket.

• Log, prioritise and update tickets in our ticketing system, in line with our SLAs.
• Resolve common issues such as handset setup, call forwarding, voicemail, user changes and basic connectivity problems.
• Diagnose and troubleshoot broadband, call and voice issues.
• Carry out network checks (e.g. checking internet connectivity, network loops, router configuration, confirming device registration).
• Escalate more complex issues to second-line support with clear, accurate notes.
• Keep customers updated on progress so they always know where things stand.
• Follow and help improve our internal knowledge base and support guides.

• 1 year of experience within telecommunications.
• A genuine interest in technology or telecoms.
• Clear, friendly communication skills over the phone and in writing.
• Good problem-solving skills and a willingness to learn.
• Organised, with good attention to detail.
• Comfortable using computers and picking up new systems quickly.

Desirable Skills:

• Basic understanding of networking (IP addresses, routers, Wi-Fi).
• Experience using a ticketing system.

If you’re motivated, enjoy helping people and want to build a career in technology, we’d love to hear from you. Join our team and help us provide cutting-edge technology and service to our customers!

• Recognition and prizes for hard work, including incentives for hitting KPIs.
• Generous annual leave package, including your birthday off every year.
• Career progression opportunities within the company.
• Company-wide events.
• Dress down every Friday.
• Refer a friend scheme.
• Techscheme and Cycle to Work Scheme.
• Private Health option after 1 year.
• Free Breakfast., * Company events
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Referral programme