Application Development Services Manager

The Application Development Services Manager will oversee the day-to-day management of the Development, and Testing teams. Working alongside the IT Infrastructure Manager you are responsible for maintaining service to the company across various insurance platforms. This role is pivotal in ensuring operational excellence, coordinating change and project activity, meeting agreed service levels on incident management, and fostering a high-performance culture within the IT department

As Application Development Services Manager you are responsible for operational management, performance monitoring, and people leadership for Development and Testing teams, coordinating the delivery of both day-to-day services and on-going development activity for projects and changes.

You will support the Head of IT in the department’s administration, assisting members of the team by identify training needs and allocating support as required. You will assist in maintaining and improving IT policies and procedures for the department and be responsible for ensuring these are reviewed annually by the team., * Working closely with the transformation team, coordinate and schedule development and testing activity in alignment with business priorities.

• Manage 3rd line support tickets, bug fixes, and escalated issues.
• Monitor and report on SLA performance, ensuring targets are met.
• Produce regular reports and provide trend analysis on ticket volumes, categories, and resolution times.
• Identify opportunities for process improvements and service enhancements.
• Using business requirements, co-ordinate the detailed activity for development and testing to support projects, changes and BAU activity.
• Balance resources across BAU support, change, and project activities according the current business priorities.

Team & People Management

• Provide leadership and line management to the development, and testing teams.
• Manage HR-related activities including sickness, annual leave, disciplinary matters, and performance management.
• Conduct regular 1-to-1s, daily standups and appraisal in line with company framework.
• Working with the Head of IT to identify areas of professional development for team members.

Reporting & Governance

• Provide regular updates to the Head of IT on team performance, workload, resource allocation, and challenges.
• Manage the IT development within agreed budgets
• Ensure compliance with IT policies, procedures, and governance frameworks.
• Contribute to departmental planning and strategy

Other responsibilities

• Personal integrity with the ability to ensure confidentiality of information, as governed by the General Data Protection Regulations (GDPR).
• Promote and support the delivery of good customer outcomes at all times.
• Promote and demonstrate the Company Values and Culture.

Pay: £45,000.00-£50,000.00 per year

• Proven experience in managing IT teams across Service Desk or Development functions.
• Strong understanding of Software Development lifecycle including Waterfall and Agile methodologies.
• ITIL certification or equivalent experience.
• Resource and SLA management.
• Experience coordinating development, testing, and support activities in a complex IT environment.
• Excellent leadership, people management, and communication skills.
• Strong organisational and analytical skills, with the ability to prioritise competing demands.

Desirable

• Experience working within an insurance or financial services environment.
• Exposure to business transformation programmes.
• Project management (PRINCE2) or Agile Certification.
• ILM level 3 in Leadership Management or equivalent.
• Experience of working with JIRA
• Experience working with Data and AI teams., * Do you have an ITIL certificate or equivalent?

Experience:

• managerial: 2 years (required)

We have an exciting opportunity to join our IT Team as an Application Development Services Manager on a one-year fixed term contract. We are looking for candidates with proven management experience, who can demonstrate the required competencies to fulfil the role requirements.

• Monday to Friday 35 hours per week
• A competitive salary commensurate with skills and experience
• Central Leeds location
• Additional employee benefits including life insurance, private medical insurance, Champion Health membership and performance bonus schemes
• We are signatories to the Armed Forces Covenant, and welcome applications from ex-service personnel and their families

Please note: while we offer hybrid flexible working, there are mandatory office days, therefore being able to commute is essential., * Company events

• Company pension
• Free flu jabs
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Private medical insurance

Integra Insurance Solutions Ltd are an MGA based in Leeds, West Yorkshire, offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance.