System Analyst Team Leader

We are seeking a dynamic and experienced System Analyst Team Leader to spearhead our IT systems management and support initiatives. This role offers an exciting opportunity to lead a talented team of IT professionals, ensuring the stability, security, and efficiency of our complex network and system infrastructure. As a pivotal member of our technology leadership, you will drive strategic projects, oversee system operations, and implement innovative solutions that enhance organizational performance. Your expertise will empower us to maintain robust server environments, safeguard information security, and optimize network infrastructure across diverse platforms., * Lead and supervise a team of system analysts and technical support staff to deliver exceptional service and project execution.

• Oversee server management activities including Windows Server, Linux, VMware vSphere, and AWS cloud environments to ensure high availability and performance.
• Manage network security protocols by configuring firewalls, Cisco routers, LAN/WAN connections, and implementing best practices for information security and network support.
• Coordinate disaster recovery planning and execution to minimise downtime during unforeseen incidents.
• Utilise tools such as SolarWinds, ServiceNow, Jira, and SharePoint for system monitoring, incident tracking, and project management.
• Conduct analysis of systems requirements, design solutions for system engineering projects, and oversee software development initiatives when applicable.
• Ensure compliance with ITIL standards by establishing effective processes for technical support, change management, and service delivery.
• Facilitate remote access solutions using VPNs and remote access software to support distributed teams securely.
• Promote continuous improvement through leadership in training sessions on Microsoft Office Suite (Word, Excel, PowerPoint), Active Directory, DHCP, IIS, SQL Server (including Microsoft SQL Server), Azure cloud services, and other relevant technologies.

Preferable Graduate within an IT field

Good Managerial skills

Clean Driving licence

Previous Helpdesk experience

The ability to converse at any level.

Excellent mentoring skills