IT Systems Manager

• Manage and maintain our IT infrastructure, including servers, networks, cloud services, end-user devices, telephony and security systems
• Ensure high availability, performance and resilience of business-critical systems through monitoring, backups and disaster recovery arrangements
• Oversee IT asset management, licensing, patching and lifecycle planning
• Manage relationships with external suppliers, MSPs and software vendors, including contract negotiations and SLA performance
• Act as technical lead for our in-house parking management system, working with developers and operations teams to maintain, enhance and troubleshoot platforms
• Potentially contribute directly to development through fixes, integrations, database queries, reporting and process automation
• Oversee the integration and reliability of ANPR cameras, handheld devices, payment platforms, signage and other field technologies
• Manage system integrations and data flows with third parties, including DVLA keeper data services, payment providers, appeals bodies and debt recovery partners
• Manage release planning, testing, change control and documentation for system updates
• Maintain our information security framework, including access controls, vulnerability management, penetration testing, annual IT audits and incident response
• Work towards or maintain standards such as Cyber Essentials Plus and ISO 27001
• Produce and maintain IT policies, risk registers and business continuity plans
• Manage IT team members and contractors, setting priorities and standards
• Report clearly to senior management on system performance, incidents and risks
• Develop and deliver an IT strategy and roadmap aligned with business objectives, including AI integration and use
• Manage the IT budget, forecasting and capital expenditure
• Identify opportunities to improve efficiency through automation, better use of data and modern tools
• Lead or support IT projects, including office moves, system migrations and new site deployments

Technologies:

• AI
• Azure
• C#
• CI/CD
• Cloud
• Git
• Support
• ITIL
• JavaScript
• Microsoft 365
• Mobile
• MySQL
• PHP
• PostgreSQL
• PowerShell
• Python
• SQL
• Security
• Web
• Windows
• Office 365
• ASP.NET, We are hiring an IT Systems Manager to take ownership of the technology supporting our car park, EV charging and enforcement operations, including our internal IT environment and operational systems. The role reports to our Chief Executive Officer and sits within our IT department. It is a full-time, permanent, hands-on position based at our Leeds head office, with UK-wide travel and in-person working. The role offers influence over our technology roadmap, opportunities to grow responsibilities as our business develops, and training where appropriate. Salary is agreed based on experience, with a performance-related bonus; the advertised pay starts at £37,500 per year. We offer a pension contribution, 26 days holiday plus bank holidays, access to a fleet vehicle for business travel, a cycle-to-work scheme, free flu jabs and free parking.

• Proven experience managing IT infrastructure and systems in a medium-sized organisation, ideally in a multi-site or field-based operation
• Strong knowledge of Windows Server, Microsoft 365/Azure or equivalent, networking, firewalls, virtualisation and cloud hosting
• Solid understanding of information security principles and UK data protection requirements
• Experience managing databases such as SQL Server, MySQL or PostgreSQL, and supporting business-critical applications
• Experience managing suppliers, budgets and projects
• Strong problem-solving skills, including the ability to remain calm and prioritise during incidents
• Excellent communication skills and the ability to explain technical issues to non-technical colleagues
• Desirable: software development or scripting experience with C# .NET, Python, JavaScript, PHP, SQL or PowerShell, and the ability to read, review and contribute to code
• Desirable: experience with APIs, system integrations and web application support
• Desirable: experience with version control such as Git, CI/CD and structured release management
• Desirable: experience in parking, EV charging, enforcement, transport or utilities
• Desirable: familiarity with ANPR, mobile or handheld device management, and payment systems
• Desirable: knowledge of DVLA data access requirements and the parking sectors regulatory landscape
• Desirable: relevant certifications such as ITIL, Microsoft, CompTIA, CISSP, CISM or ISO 27001 Lead Implementer
• Desirable: experience managing or mentoring a small technical team
• Personal attributes: ownership and accountability, a practical hands-on approach, comfort working with developers, operations and compliance teams, and a security-minded attention to detail
• Flexibility to provide occasional out-of-hours support for planned upgrades or critical incidents
• Willingness to learn and develop; training will be provided where appropriate