Level 1 IT Helpdesk Engineer

We’re looking for a motivated Level 1 IT Helpdesk Engineer to join our friendly and supportive team. You’ll be the first point of contact for our customers, helping businesses stay productive by delivering outstanding IT support and customer service.

This is a fantastic opportunity to gain hands-on experience across Microsoft 365, Azure, networking, cybersecurity, and modern business IT solutions while learning from experienced engineers in a growing Managed Service Provider (MSP)., No two days are the same. You’ll be working with a variety of technologies and supporting businesses across different industries.

Your responsibilities will include:

• Responding to customer support requests via phone, email, and remote support tools
• Troubleshooting everyday IT issues for a wide range of customers
• Supporting Microsoft 365, Windows devices, printers, email, and business applications
• Monitoring customer systems and proactively identifying issues
• Logging and managing support tickets through our service desk platform
• Maintaining accurate customer documentation
• Assisting with customer onboarding, deployments, and IT projects
• Following established processes while contributing ideas for improvement, * Autotask PSA
• Datto RMM
• Sophos or ESET products
• Windows Server
• VMware or Hyper-V
• macOS support
• Microsoft Deployment Technologies (MDT/WDS/SCCM)

Don’t worry if you don’t meet every requirement. If you’re enthusiastic, customer-focused, and keen to learn, we’d still love to hear from you.

What We Offer

• A genuine career path with opportunities for progression
• Exposure to a wide range of technologies and industries
• Ongoing training and development opportunities
• A supportive team environment
• Health Shield benefits
• Your birthday off every year
• Modern office with excellent motorway access
• Team socials and company events
• Opportunities to work on projects as well as support tickets

Why Join us ?

We believe great support starts with great people. We are building a team of motivated individuals who enjoy technology, value excellent customer service, and support one another to succeed.

Are you passionate about technology, enjoy solving problems, and want to build a successful career in IT?, We’re looking for someone who is enthusiastic, customer-focused, and eager to learn.

You will ideally:

• Have at least 1 year of IT support experience (MSP experience is beneficial)
• Enjoy diagnosing and solving technical problems
• Have excellent communication and customer service skills
• Be calm under pressure and able to prioritise effectively
• Be highly organised and detail-oriented
• Take pride in delivering great customer experiences
• Be passionate about technology and personal development
• Have an understanding of ITIL principles and best practice

Essential Technical Skills

• Windows 10 and Windows 11
• Microsoft 365
• Active Directory and Exchange
• Service Desk or Ticketing Systems
• Remote Support Tools
• Endpoint Security and Antivirus Solutions
• Microsoft Office Applications (Outlook, Word, Excel)
• Microsoft Azure fundamentals
• Google Workspace
• PC hardware troubleshooting and deployment
• Good understanding of networking concepts

Salary: Competitive and dependent on experience.