Level 2 IT Service Engineer

This is an opportunity to work with a wide range of technologies, support businesses across multiple sectors and become a trusted technical expert for our clients. You’ll be more than just a ticket resolver. You’ll play a key role in keeping organisations running smoothly, mentoring junior colleagues and helping to improve the overall service experience we deliver.

If you’re someone who enjoys solving problems, building relationships and continuously developing your technical expertise, we’d love to hear from you.

About 1101

1101 is a trusted digital transformation partner, helping organisations across the UK work smarter, safer and more efficiently.

We combine expert advice, innovative technology solutions, robust cybersecurity and award-winning support to help businesses maximise the value of their technology.

As we continue to grow, we’re looking for talented people who share our commitment to exceptional customer service and continuous improvement.

What makes this role different?

This isn’t a role where you’ll simply work through a queue of tickets.

You’ll become a trusted escalation point for clients, investigate complex technical issues, collaborate with senior engineers and contribute to service improvements that make a real impact.

You’ll have the opportunity to:

• Build strong technical expertise across modern IT environments
• Develop your skills through training and certifications
• Work on project delivery and technical change requests
• Mentor and support developing engineers
• Influence service improvements and best practice
• Progress your career within a growing technology business

What you’ll be doing

As a Level 2 Engineer, you’ll be responsible for delivering outstanding technical support and helping clients get the most from their technology.

Your responsibilities will include:

• Taking ownership of escalated technical incidents and service requests through to resolution
• Providing remote and on-site support across a range of client environments
• Diagnosing and resolving hardware, software, networking and Microsoft-related issues
• Working to agreed SLAs, priorities and service standards
• Escalating complex issues to Level 3 engineers where required, ensuring appropriate troubleshooting has been completed
• Supporting Level 1 colleagues by providing guidance, coaching and technical assistance
• Producing accurate technical documentation and maintaining the Service Desk knowledge base
• Supporting project delivery, system changes and Requests for Change (RFCs)
• Working with third-party vendors to identify and implement effective solutions
• Identifying recurring issues and recommending long-term improvements
• Contributing to service excellence, continuous improvement and customer satisfaction initiatives

Do you enjoy getting to the root of technical issues, helping customers overcome challenges and making a genuine difference to their working day?

At 1101, we’re looking for an experienced and customer-focused IT Service Engineer - Level 2 to join our growing Service Desk team., We’re looking for someone who combines strong technical ability with excellent communication and a customer-first mindset., * At least 12 months’ experience in a second-line IT support role

• Strong experience working within an IT Service Desk environment
• Experience supporting Microsoft-based technologies and business IT systems
• Excellent troubleshooting and problem-solving skills
• The ability to explain technical concepts clearly to non-technical users
• Strong communication and interpersonal skills
• A methodical and organised approach to incident management
• Experience documenting technical solutions and support activity
• The ability to manage competing priorities while maintaining service quality
• A full UK driving licence
• The right to work in the UK

You’ll stand out if you also have experience with:

• Microsoft 365
• Active Directory and Entra ID
• Windows Server environments
• Networking technologies
• Cybersecurity best practices
• Virtualisation platforms
• Backup and disaster recovery solutions
• MSP or multi-client support environments

Don’t worry if you don’t meet every preferred requirement. We’re more interested in finding people with the right attitude, technical foundation and desire to learn.

• Salary from £30,000 per year
• Career progression opportunities
• Paid technical training and certifications
• Hybrid working after probation
• Flexible working arrangements
• Vitality private medical cover
• Employee wellbeing support programme
• Bike-to-Work scheme
• EV car scheme (subject to eligibility)
• Free on-site parking
• Supportive and collaborative team culture
• Regular opportunities to develop your technical skills

Our Culture

At 1101, our people are at the heart of everything we do.

We pride ourselves on creating an environment where people feel supported, trusted and empowered to do their best work while delivering exceptional outcomes for our clients.

Our values guide how we work every day:

We’re ambitious, collaborative and always looking for ways to improve.

Inclusion Matters

We’re committed to building an inclusive workplace where everyone feels welcome, valued and able to succeed.

We actively encourage applications from candidates of all backgrounds, experiences and perspectives.

If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to support you., * Casual dress

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Private medical insurance
• Work from home

Work authorisation:

• United Kingdom (required)