IT Field and Service Desk Agent

• Serve as the first point of contact for IT support via phone, email, chat, and ticketing system
• Maintain accurate documentation of issues, solutions and processes in the IT service management system
• Ensure that issues are resolved within ticket life cycle
• Troubleshoot and resolve IT issues, escalating out of scope categories to Level 2 or relevant teams when necessary
• Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other peripherals
• Assist with account setup, password resets, and access management in Active Directory and other systems
• Support office and remote users in troubleshooting VPN, email, collaboration tools, and other enterprise applications
• Conduct basic IT training for end-users on common issues and best practices if necessary
• Assist in onsite support activities, including hardware deployment, desk setups, and meeting room tech support
• Provide on-site installation, repair and maintenance services
• Travel to various onsite locations as required to support operations
• Participate in IT asset management by tracking and managing hardware and software inventories
• Work independently and collaboratively within a team
• Communicate professionally within internal and external contacts
• Adhere to Tech Mahindra and client’s procedures, policies and guidelines; including KPI related activities to avoid business impact
• To ensure that breaks are pre-approved by SME, Team Leader or Manager
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI

Note: Will have to travel to the following locations(Zwolle, Groningen, Hoogeveen, Veendam, Rotterdam) to work according to a work schedule. All the fuel expenses will be reimbursed.

Job Types: Full-time, Temporary

Pay: Up to €3.800,00 per month

Application Question(s):

• Do you have a valid Driver’s License?(Yes/No)
• are you comfortable with travelling to the following cities as per the schedule: Rotterdam, Zwolle, Groningen, Hoogeveen, Veendam(travel reimbursement will be provided)?(yes/no)