Senior Technical Applications Analyst

At GreenSquareAccord (GSA), we’re looking for a Senior Technical Systems Analyst to join us on a 6-month fixed-term contract, supporting the delivery, maintenance and improvement of our business-critical systems.

This is a fantastic opportunity for someone who enjoys solving complex technical challenges, supporting system improvements and working collaboratively with stakeholders across a business.

You’ll play an important role in ensuring our systems remain reliable, efficient and aligned with business needs, while supporting ongoing projects, system upgrades and service improvements., * Providing specialist technical support and acting as a subject matter expert for business-critical systems and applications.

• Managing and resolving technical issues, identifying root causes and implementing long-term solutions.
• Supporting the delivery of system upgrades, patches, software releases and new functionality.
• Working closely with internal stakeholders to understand business requirements and translate these into technical solutions.
• Supporting system testing, including User Acceptance Testing (UAT), to ensure changes are successfully implemented.
• Managing technical changes in line with established change management processes.
• Maintaining system documentation, technical procedures and configuration records.
• Working collaboratively with the Service Desk, Infrastructure teams and external software providers to resolve issues.
• Supporting service transition activities, ensuring new and updated systems are ready for operational use.
• Identifying opportunities to improve system performance, reliability and business processes.

• A minimum of 3 years’ experience in Service Transition, Application Support or a technical systems analysis role.
• Experience working within an ITIL / IT Service Management (ITSM) environment.
• Strong technical knowledge of SQL, SQL Server Management Studio (SSMS) and SQL Server Reporting Services (SSRS).
• Experience supporting business-critical applications and troubleshooting complex technical issues.
• Good working knowledge of Microsoft 365 and cloud-based software.
• Experience working with test environments and an understanding of software release lifecycles.
• Knowledge of systems architecture, integrations and technical dependencies.
• Excellent analytical, problem-solving and stakeholder management skills.
• The ability to manage competing priorities and work independently in a fast-paced environment.

It would also be great if you have:

• Previous experience supporting Housing Management systems or applications.
• Experience coordinating system upgrades, technical projects or UAT activities.
• Familiarity with Microsoft Azure services.
• Experience with Power BI.
• ITIL Foundation or relevant Microsoft technology certifications.
• Experience delivering continuous service improvements., If you’re an experienced Technical Systems Analyst who enjoys problem-solving, improving systems and delivering results, we’d love to hear from you.

At GSA, we’re passionate about providing homes and services that make a positive difference to people’s lives.

You’ll be joining a collaborative Digital Services team, where your technical expertise will directly contribute to maintaining essential systems, supporting colleagues and improving the services we deliver to our customers.

This 6-month opportunity offers the chance to get involved in meaningful technical projects, work with a range of business systems and make a real impact within an organisation with a strong social purpose.