IT Operations Director - Infrastructure and Cyber

The objective of this role is to build a leading IT support operation, developing processes and people while supporting large scale systems transformation and consolidation of IT services to one., * Own the operational stability, resilience and performance of infrastructure, cloud, network and workplace technology services.

• Own data lake and Fabric infrastructure, including platform foundations, storage, compute and operational resilience.
• Lead infrastructure engineering, cloud services, network services, hosting and platform operations.
• Own IT service management, including incident, problem, change enablement, request fulfilment and service reporting.
• Own service desk, end-user computing and colleague technology support.
• Lead security operations and SOC capabilities where these sit within CIO operational scope.
• Ensure infrastructure and operational platforms meet agreed availability, performance, resilience and cyber control requirements.
• Work with CISO on security standards, monitoring, incident response and risk remediation.
• Support business continuity, disaster recovery and technology resilience planning.

• Manage operational suppliers, managed service partners and infrastructure delivery partners were within remit.

• Lead the operational backbone of the CIO function.
• Build a service-led culture focused on reliability, responsiveness and continuous improvement.
• Drive operational discipline through ITIL-aligned processes and measurable service outcomes.
• Ensure cyber operations are run effectively while recognising that independent security policy and challenge sit with CISO.

• Provide clear line of sight from operational performance to customer and colleague experience.

• Improved service stability, availability and operational resilience.
• Reduced severity and recurrence of major incidents.
• Effective ITSM adoption and service reporting.
• Data lake infrastructure available and scalable to support data engineering and analytics needs.
• Improved end-user support experience.
• Security operations are effective and aligned to CISO standards.

• Degree-level qualification in Information Technology, Computer Science, Cyber Security, Engineering or a related discipline, or equivalent relevant experience.
• ITIL Foundation certification (or higher) with a strong understanding of IT Service Management principles and practices.
• Proven experience leading enterprise-wide IT Operations, Infrastructure, Service Management and Cyber Security functions at a senior leadership or Director level.
• Demonstrated success developing and executing technology and operational strategies that improve service stability, resilience, security, performance and customer experience.
• Deep expertise across cloud platforms, infrastructure, networks, workplace technologies and hosting services, with strong knowledge of Microsoft Azure and modern enterprise architectures.
• Experience owning and governing large-scale data platform operations, including Data Lakes, Microsoft Fabric, storage, compute and platform resilience.
• Strong understanding of ITIL-based service management, with a track record of driving operational excellence across incident, problem, change, service performance and continuous improvement.
• Significant experience leading cyber security operations, security monitoring, incident response, vulnerability management and risk remediation in partnership with Information Security teams.
• Proven ability to lead high-performing multi-disciplinary teams, manage strategic suppliers and influence senior stakeholders across complex organisational environments.
• Commercially astute leader with experience managing significant operational budgets, technology investments and governance frameworks

• An extra day off on your birthday or if you’re getting married
• £500 referral bonus - bring great people, get rewarded!
• Professional development - training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Exclusive Virgin media and O2 deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

At O2 Business, we’re passionate about developing those who drive results and build rewarding careers. As an IT Operations Director - Infrastructure - Cyber, this is your chance to make a real impact.

O2 Business is committed to maintaining a professional, safe, inclusive, and respectful environment for our colleagues and everyone we interact with.

We operate a zero-tolerance approach to bullying, harassment, discrimination, and abusive behaviour, and expect all communications and interactions to be respectful and professional.