Desktop Support Engineer
Advance Global IT Support
Salzburg, Austria
28 days ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
β¬58,800.0 - β¬60,200.0
Working hours
Shift work
Job source
Tech stack
Microsoft Windows
Backup Devices
Computer Networks
Databases
System Configuration
Data Recovery
Image Management
IP Addressing
System Center Configuration Manager
Network Connections
TCP/IP
Wireless Networks
+3 more
Network Support
Mobile Computing
Communication Devices
Job description
- Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
- Resolve incidents and problems associated with EUC equipment
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide repair and maintenance for mobile devices
- Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
- Provide software break/fix services and replacement of non-warranty assets for end users
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Provide warranty and break/fix support for networked printers and scanners
- Configure and support end users on mobile computing platforms
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
- Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
- Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
- Utilize problem management database and systems to track and report on customer calls and requests.
- Communicate technical information to technical and non-technical team and customers.
- Deskside support services as required.
Requirements
- Requires 3 to 5 years of related work experience
- Sound knowledge of imaging tools (SCCM, MDT)
- Sound knowledge of data backup and recovery tools (USMT)
- Installing, upgrading, and migrating to Windows 7/10
- Deploying Windows 7/10 in large enterprises
- Configuring hardware and applications
- Configuring network connectivity
- Configuring access to resources
- Configuring mobile computing
- Monitoring and maintaining systems that run Windows 7/10
- Configuring backup and recovery options
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