IT Service Delivery Manager

We are looking for an experienced IT Service Delivery Manager with a strong focus on Application Performance Management (APM).

The Service Delivery Manager is end-to-end responsible for the quality, performance, and continuous improvement of one or more IT services within a complex and business-critical IT environment.

This role serves as the central point of contact between the business, internal IT teams, application teams, and external vendors, managing both operational service delivery and its structural improvement.

The Service Delivery Manager ensures that agreed SLAs and OLAs are met, that applications remain highperforming and available, and that risks, problems, and structural deficiencies are identified and addressed in a timely manner

• ITIL V4 certification
• Minimum 15 years IT experience, including minimum 5 years in strategic/tactical Service Management (management of external offshore teams, experience in large-scale IT organizations)
• Minimum 5 years experience in public or semi-public sector * Minimum 5 years experience in domain “Application Performance Management”
• Minimum 5 years experience in public or semi-public sector
• Communicate fluently in FR/NL/EN with demonstrated ability to work in a 3-language environment (minimum B2)