Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Languages

Dutch, English, French

Job source

www.indeed.com

Tech stack

Microsoft Excel Web Accessibility Artificial Intelligence Data Analysis Confluence JIRA Digital Content Enterprise Content Management User-Centered Design Chatbots Figma

Job description

• Create and optimize UX copy in Dutch and English for websites, apps, customer portals, self-service journeys and AI-powered experiences.
• Translate complex business and technical concepts into clear, concise and user-friendly content.
• Design content for user journeys, including error messages, empty states and complex customer scenarios.
• Apply accessibility, plain language and inclusive communication principles.
• Develop and maintain content guidelines, terminology, tone of voice and governance standards.
• Improve existing content based on customer feedback, analytics and usability testing.
• Ensure the quality and consistency of customer-facing content across digital channels.
• Collaborate with multilingual content specialists to ensure a consistent customer experience.
• Work closely with Service Designers, UX/UI Designers, Product Owners, Researchers, Analysts and Developers.
• Contribute to conversational design, AI-powered experiences and content design best practices.

Requirements

• 5+ years of experience in UX Writing, Content Design, Content Strategy or a related field.
• Excellent Dutch and English writing, editing and proofreading skills.
• Strong expertise in UX writing, digital content and user-centered design.
• Experience simplifying complex business and technical topics into accessible content.
• Good knowledge of accessibility, information architecture and inclusive communication.
• Experience with content governance and content design systems.
• Proficiency in Figma, Jira, Confluence and Excel.
• Familiarity with conversational AI and AI-assisted content creation is a plus.
• Strong communication and stakeholder management skills, with the ability to challenge assumptions and drive improvements.
• Autonomous, proactive, structured and detail-oriented, with a strong customer-centric mindset.
• French is a plus.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt