Systems Support Engineer

Are you a natural problem-solver who enjoys getting to the bottom of complex technical challenges? Do you want to work with a diverse range of technologies while supporting an international customer base?, We’re looking for a talented Technical Support Engineer to join our team in Lutterworth. This is an exciting opportunity to develop your technical expertise, work alongside experienced professionals and make a real impact on customer satisfaction.

What You’ll Be Doing

• Troubleshooting and resolving complex application issues for international customers and partners.
• Supporting multi-tier applications across a Microsoft technology environment.
• Working with Development teams to investigate software defects and deliver solutions.
• Managing support cases, sharing technical knowledge and improving support processes.
• Building strong customer relationships through responsive, high-quality technical support.

• Experience in technical support, ideally within a software environment.
• Knowledge of IIS, TCP/IP, SQL Server, Azure, Active Directory/LDAP, COM/DCOM and PKI.
• Experience with case management tools and virtual machines.
• Excellent troubleshooting, analytical and communication skills.
• A proactive, customer-focused approach with the ability to manage competing priorities.

Experience with Microsoft Entra ID, certificates, smartcards, firewalls, scripting, mobile technologies or Salesforce would be an advantage., * Are you willing to participate in evening support rotas and out-of-hours on-call coverage?

• Do you have experience supporting a bespoke application running on SQL as this is effectively an application support role?
• Have you had any experience providing application support for external customers?

• Hybrid working, with a minimum of two days per week in the office.
• Exposure to an international customer base and varied technical challenges.
• The opportunity to expand your skills across a broad technology stack.
• A role where your technical expertise and ideas can make a genuine difference.

The role includes rota-based support hours between 8:00 am and 10:30 pm, Monday to Friday, plus out-of-hours on-call duties. Occasional international travel may also be required.

Ready for your next challenge? If you enjoy solving problems, helping customers and developing your technical career, we’d love to hear from you. Apply today!

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Employee stock ownership plan
• Flexitime
• Free parking
• On-site parking
• Private medical insurance
• Profit sharing
• Work from home