Helpdesk /Contract Support

Due to continued growth, we are looking to recruit a Contract Support / Helpdesk Administrators to support and work out of the Solihull office.

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently., * Logging and allocating reactive call-outs on the CAFM system.

• Updating clients with engineer ETAs
• Managing and updating client portals
• Raising and upgrading quotations
• Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
• Handling reactive client enquiries
• Reviewing works completed daily and actioning follow-ups
• Logging and tracking related subcontractor quotations
• Monitoring and reviewing all open jobs to ensure timely completion
• Completing job close-down processes
• Raising and processing invoices
• Signing off reactive purchase orders
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• Previous experience in a helpdesk, contract administration, or facilities / M&E environment
• Experience of using a CAFM system
• Strong organisational and multitasking skills
• Excellent communication and client-facing ability
• Proficient with systems and client portals
• Ability to work under pressure and prioritise workloads effectively

• Salary: £28,000 to £32,000 (depending on experience)
• 40 hour week - Monday to Friday

• 23 days holiday plus bank holidays </ul Benefits: 23 Days + 3/5% Pension, * Permanent

• Cheswick Green, West Midlands
• £30k / year

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